KOLONE C SCANLAN
Residence Inn Marriott
Clovis,CA
6
years of professional experience
I'm a dedicated hard worker, fueled by a natural passion for delivering exceptional service who's ready to fill and be a part of your flight attendant team.
Work History
Customer Service Agent
2 Months- Resolved customer complaints quickly and efficiently.
- Assisted customers with flight bookings and itinerary changes.
- Greet and check in passengers at the ticket counter or kiosk and tag their bags.
- Marshal the planes, load and offload bags.
- Ensure passengers safety
- Assisted with boarding and deplaning passengers at the gate.
- Monitored passenger safety during boarding and deboarding procedures.
Front Desk Agent
2 Years 1 Month- Greet and Welcome guests at Check in
- Reserved and assigned rooms to guests, prioritizing Crew Members' needs
- Answer phone calls, resolve guest complaints and issues
- Answered phone calls and resolved guest complaints, ensuring customer satisfaction
- Ensure guests safety and hotel policies are followed
- Maintain clean work area and restock snack market
- Promoted Bonvoy memberships by explaining benefits to guests during their stay.
- Help make and serve Starbucks items at the Bistro
Customer Service Agent
8 Months- Checked in passengers at kiosk or ticket counter, tagged bags, and assisted with flight bookings and itinerary changes to ensure smooth travel experience.
- Resolved passenger issues regarding baggage and travel disruptions, enhancing customer satisfaction and loyalty.
- Addressed customer inquiries through active listening and communication, escalating issues to supervisor when necessary to ensure timely resolution.
Customer Service Associate
1 Year 7 Months- Greeted customers and processed orders accurately and efficiently, ensuring a positive shopping experience.
- Addressed customer feedback and resolved issues swiftly and professionally, enhancing customer satisfaction.
- Ensured cleanliness and organization of dining and service areas, contributing to a welcoming environment.
Education
- Radiology
High School Diploma
Skills
Exceptional customer service skills
Proficient in Quik & Sabre
Proficient in Fosse
Proficient in Microsoft (word
excel & PowerPoint)
Problem solving
Critical thinking
Safety conscious
Excellent time management
Prominent leadership
Extraordinary listener and observer
Timeline
Customer Service Agent
American Airlines
07.2026 - CurrentRead More
Customer Service Agent
Alaska Airlines
07.2025 - 03.2026Read More
Front Desk Agent
Residence Inn Marriott
08.2024 - CurrentRead More
Customer Service Associate
In N Out
11.2020 - 06.2022Read More
Clovis West High School
High School Diploma
Read More
El Camino College
from Radiology
Read More