Brittany Boatman
Bean Station,TN
Summary
Thoughtful caregiver bringing quality care to basic human needs. Runs errands and completes everyday tasks for patients. Exceeding expectations to provide high level of care. Focused Receptionist with strong customer service and good multitasking abilities. Motivated to positively impact business operations by effortlessly managing phone calls, sorting mail and filing paperwork. Excellent data entry and appointment scheduling skills. Focused Ramp Agent versed in managing freight and baggage operations in high-volume airports. Safely guides aircraft with hand signals to support traffic management. Excellent command of safety requirements and best practices mastered five months of experience.
Overview
4
4
years of professional experience
Work History
Customer Service Agent
Piedmont Airlines
Asheville, NC
08.2025 - Current
- Provided accurate flight information and updates to passengers using company communication systems.
- Assisted passengers with check-in processes and resolved ticketing issues promptly.
- Handled customer inquiries regarding flight schedules, baggage policies, and service offerings.
- Managed lost luggage reports by documenting details in the tracking system accurately.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Responded to customer requests for products, services, and company information.
- Proficient in airline systems QIK-ACE
Ramp Agent
Piedmont Airlines
Alcoa, Tennessee
10.2023 - 08.2025
- Maintained complete ramp safety and security with full implementation of safety procedures and station policies.
- Helped safely guide aircraft between parked areas, taxiways and gate locations using visual, hand and verbal communications.
- Loaded, unloaded and transported passengers' baggage across different airport locations.
- Utilized computer systems to access flight information for accurate passenger service delivery.
- Protected aircraft wing from equipment by fulfilling wing walker role.
- Marshalled incoming planes to their designated gates using hand signals and light wands.
- Completed daytime and overnight turnovers with thorough cleaning of aircraft interiors.
- Performed visual inspections of aircraft prior to departure for potential damage or hazards.
- Operated bag tugs, belt loaders and tractors daily.
- Communicated effectively with flight crews regarding any delays or changes in schedule.
- Loaded and unloaded baggage from aircraft cargo compartments efficiently.
- Maintained cleanliness of work areas by removing debris, trash, and snow as needed.
Receptionist
Regency Assisted Living
Morristown, TN
07.2023 - 10.2023
- Greeted visitors and provided them with assistance.Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.Scheduled appointments for clients, customers, and other visitors.Maintained a neat reception area by organizing materials and tidying up furniture.Performed data entry tasks into various computer systems accurately and promptly.Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.Updated daily log book with information about visitors entering the premises.Provided excellent customer service at all times while interacting with both internal and external customers.Answered and directed incoming calls using multi-line telephone system.
Caregiver
Regency Retirement Village of Morristown
Morristown, TN
10.2022 - 07.2023
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.Prepared meals according to dietary requirements and assisted with feeding when necessary.Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.Performed light housekeeping tasks related to the client's care such as laundry and changing linens.Educated families about available resources for home health care services in the local community.Developed plans for respite care when needed based on availability of family members or other caregivers.Respected the rights of each individual client while maintaining confidentiality of all personal information.Supported bathing, dressing and personal care needs.Maintained clean and well-organized environment for client happiness and safety.Laundered clothing and bedding to prevent infection.Followed safe lifting and transferring techniques to transport residents.Reported concerns to nurse supervisor to promote optimal care.Helped clients get in and out of beds and wheelchairs.
Education
High School Diploma - undefined
Grainger High School
Rutledge, TN05.2021
Skills
Patient Care
Daily Living Assistance
Knowledge of State Regulations
Problem-Solving
Supportive Companionship
Heavy Lifting
Relationship Building
Behavior Redirection
Compassionate Client Care
Mobility Assistance
Incident Reporting
HIPAA Compliance
Basic Housekeeping
Patient Companionship
Positive and Professional
Performance Improvement
Verbal and Written Communication
Organization and Efficiency
Multi-Line Telephone Systems
Greeting and Seating Clients
Multitasking and Prioritization
File Management
Baggage Management
Safety Procedures
TSA Collaboration
Ramp Checklist Completion
Aircraft Sanitation
FAA Regulations
Weight and Balance Determination
Inclement Weather Tolerance
Security compliance
Problem Solving
FAA compliance
Vehicle operation
Stress Management
Baggage Handling
Cargo Handling
Loading and unloading
Aircraft interior cleaning
Aircraft Tug Operation
Aircraft Marshalling
Visual Inspection
LANGUAGE
English
Fluent
Timeline
Customer Service Agent
Piedmont Airlines
08.2025 - Current
Ramp Agent
Piedmont Airlines
10.2023 - 08.2025
Receptionist
Regency Assisted Living
07.2023 - 10.2023
Caregiver
Regency Retirement Village of Morristown
10.2022 - 07.2023
High School Diploma - undefined
Grainger High School