Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Hafsa Mahmud

SeaTac,WA

Summary

Dynamic Customer Service Agent with a proven track record at Jumbo Stores, excelling in problem-solving and customer complaint resolution. Recognized for fostering trust and loyalty through empathetic interactions and effective management of escalations. Dependable and organized, adept at multitasking while maintaining a focus on customer satisfaction.

Overview

3
3
years of professional experience

Work History

Customer Service Agent

Jumbo Stores
06.2022 - 02.2025
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.

Education

BSC Analytical Chemistry - Medicinal And Pharmaceutical Chemistry

University Of Nairobi
Nairobi,Kenya
12.2026

Skills

  • Dependable and responsible
  • Respectful and compassionate
  • Time management
  • Problem-solving
  • Patient care
  • Customer complaint resolution

Languages

Swahili, English and somali
Limited Working

Timeline

Customer Service Agent

Jumbo Stores
06.2022 - 02.2025

BSC Analytical Chemistry - Medicinal And Pharmaceutical Chemistry

University Of Nairobi

Similar Profiles

CREATE PROFILE