Belson Jean Baptise

• I have experience assisting numerous customers daily, always striving to provide a positive experience and ensure their satisfaction. I am highly organized and can easily manage multiple tasks and projects simultaneously, paying close attention to detail. When assisting customers, I carefully evaluate their situation and offer solutions to address concerns. I effectively communicate with customers through inbound and outbound calls and listen attentively to their needs and concerns. If necessary, I escalate more significant issues to a supervisor. I handle all customer inquiries and suggestions professionally and courteously to provide the best possible experience. I have maintained high customer satisfaction through proactive strategies that address customer needs and concerns. Moreover, I respond promptly to inquiries and complaints, working to establish trust and boost customer satisfaction. I also interact with the public, providing clear directions and explaining rules and regulations.

• Loaded and unloaded luggage and freight and assisted crew and travelers with bags for daily flights.
• Transferred luggage from aircraft to collection areas safely.
• Completed cargo manifests and flight paperwork for proper luggage and flight tracking.

I welcomed guests professionally and courteously, prioritizing their safety above all else. I regularly patrol essential areas to identify and address potential security issues. I wrote detailed reports on property damage, theft, and unauthorized individuals on the premises. I verified the identification of those entering and exiting the facility to prevent unauthorized access. In emergencies, I acted quickly to minimize the risk of harm or damage. I patrolled the premises using a company vehicle and on foot. I oversaw daily monitoring and patrolled buildings, grounds, and work sites.