Anna Sacco
Bedford,MA
Summary
Hardworking and passionate job seeker with strong organizational skills, ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Guest Room Attendant
Four Seasons Hotel
10.2024 - Current
- Replenished guest room water glasses, toiletries, and paper products.
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
Passenger Service Agent
Dnata, The Emirates Group
11.2016 - 01.2018
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
Passenger Service Agent
Swissport International
08.2016 - 10.2016
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
Education
Bachelor of Business Administration -
Mauricio De Nassau
Recife, Brazil03.2018
Skills
- Teamwork
- Customer Service
- Time Management
- Problem-Solving
- Check-in procedures
- Boarding gate procedures
Languages
English
Full Professional
Portuguese
Native or Bilingual
Timeline
Guest Room Attendant
Four Seasons Hotel
10.2024 - Current
Passenger Service Agent
Dnata, The Emirates Group
11.2016 - 01.2018
Passenger Service Agent
Swissport International
08.2016 - 10.2016
Bachelor of Business Administration -
Mauricio De Nassau