Anna Salome

Waukegan,IL

Summary

Experienced leadership professional adept at overseeing high-volume store operations and ensuring exceptional customer service. Proven ability to manage inventory, control labor costs, and implement effective employee training programs. Focused on delivering strategic solutions that foster team collaboration and customer loyalty.

Overview

years of professional experience

Work History

Store Manager / Junior Partner

Jersey Mike’s Subs

[City], [State]

01.2023 - Current

Oversaw daily store operations, ensuring compliance with brand standards, food safety regulations, and delivery of exceptional customer service.
Manage end-to-end inventory control, product ordering, and payroll for a high-volume location, consistently meeting budget targets.
Lead the recruitment, hiring, onboarding, and training of all crew members, fostering a collaborative, low-turnover work environment.
Design and implement strategic employee schedules to align with peak business hours and control labor costs.
Executed local marketing strategies that successfully attracted new customers and enhanced store visibility.

Customer Service Specialist / Management Roles

Jersey Mike's Subs

Bannockburn, IL

10.2019 - 06.2026

Delivered top-tier customer care for over two decades in various fast-paced environments, ensuring customer satisfaction and retention.
Resolved complex customer complaints quickly, transforming negative experiences into loyal relationships and enhancing customer loyalty.
Managed time effectively in high-stress situations, maintaining calm to provide consistent and reliable customer support.

Education

High School Diploma -

Carmel Catholic High School

Mundelein, IL

05-1998

Skills

Leadership & Mentorship
Problem Solving under Pressure
Adaptability

Strategic Planning
Time Management

Timeline