Summary
Overview
Work History
Education
Skills
Projects
Timeline
Generic

Anna Schwesing

Dearborn Heights

Summary

Dynamic leader with extensive experience at Rocket Mortgage, excelling in team development and effective communication. Proven track record in risk management assessment and continuous improvement strategies, driving operational excellence and enhancing client experience. Adept at mentoring and fostering cross-functional collaboration to achieve strategic goals and elevate team performance.

Overview

13
13
years of professional experience

Work History

Team Leader

Rocket Mortgage
06.2022 - Current
  • The Team Leader of Client Experience Operations is responsible for day-to-day functioning of their team
  • They monitor production, provide coaching and identify process enhancements
  • Pull and create reports necessary to carry out the functions of the team and for senior leadership, as requested, to track strategic goal accomplishment
  • Communicate and embody the culture and mission of the company
  • Lead/mentor the team on performance, production, and day-to-day tasks
  • Effectively communicate expectations to all team members
  • Monitor key gauges for the business area (overtime, efficiency, turn times, survey results)
  • Ability to analyze layers of risk, compensating factors and the overall quality of loans when making decisions
  • Weekly Huddles
  • Timecards
  • Train and develop team members

Director of Mortgage OPERATions

Rocket Mortgage
08.2020 - 06.2022
  • The Director, Client Experience Operations is responsible for the overall management of the team
  • Understand area specific guidelines which may include attending training
  • They work closely with the Team Leader and team members to resolve issues, develop ongoing training, and provide coaching
  • Operations directors work closely with the Divisional Vice President and are responsible for process improvements and preparing for future business needs
  • Communicates and embodies the culture, vision, and overall direction of their team
  • Leads, guides, and evaluates the work of direct report leaders
  • Works with senior leadership to implement the strategic plan for their team
  • Effectively communicate expectations to all team members
  • Monitoring key gauges for their business area (overtime, efficiency, turn times, survey results)
  • Identify innovative solutions to processes and business challenges
  • Ability to interview and hire on new team members
  • Ability to analyze layers of risk, compensating factors, and the overall quality of loans when making decisions
  • Professional development: Maintaining leadership training, updates on industry trends, and enhancing subject matter expertise, mentoring others
  • Train and develop team leader skills

Team Leader

Rocket Mortgage
05.2015 - 08.2020
  • Company Overview: formally Quicken Loans
  • The Team Leader of Client Experience Operations is responsible for day-to-day functioning of their team
  • They monitor production, provide coaching and identify process enhancements
  • Pull and create reports necessary to carry out the functions of the team and for senior leadership, as requested, to track strategic goal accomplishment
  • Communicate and embody the culture and mission of the company
  • Lead/mentor the team on performance, production, and day-to-day tasks
  • Effectively communicate expectations to all team members
  • Monitor key gauges for the business area (overtime, efficiency, turn times, survey results)
  • Ability to analyze layers of risk, compensating factors and the overall quality of loans when making decisions
  • Weekly Huddles
  • Timecards
  • Train and develop team members
  • Formally Quicken Loans

Client Care SPECILAIST

Quicken Loans
05.2014 - 02.2015
  • The Client Care Specialist obtains documentation and verbal information from clients to assist them thru their refinance process from the start to end of their loan
  • Access various resources to obtain necessary documentation
  • Communicate with clients via chat, email, or phone
  • Communicate clearly with all parties on updates and necessary conditions
  • Work with urgency on priority items
  • Consistently meet minimum production goal numbers and quality metrics

Payoff SPECIALIST

Quicken Loans
05.2012 - 05.2014
  • The Payoff Specialist obtains documentation from third parties when needed to support a mortgage transaction
  • Access various resources to obtain necessary documentation
  • Communicate with vendors to order necessary items
  • Communicate clearly with all parties on updates and necessary conditions
  • Work with urgency on priority items
  • Consistently meet minimum production goal numbers and quality metrics

Education

Certification - Cosmetology certification

Regency Beauty Institute
06.2010

College - Studies of liberal arts

Henry Ford community College
06.2009

High School -

Western International
Detroit, MI
06.2008

Skills

  • Team Development
  • Effective Communication
  • Developing team members
  • Cross-Functional Collaboration
  • Flexible Problem Solving
  • PowerPoint
  • Effective Time Management
  • Leadership
  • Canva
  • Client Support
  • Data analysis
  • Risk Management Assessment
  • Clear Expectation Communication
  • Continuous Improvement Strategies
  • Mentoring
  • Goal setting
  • Effective Problem Resolution

Projects

Worked closely with technology partners to automate a process within the team, decreasing turn times and saving money. Created a team site to store best practices and creditors, improving efficiency in reaching out to third-party lenders. Planned and created training materials for new hires.

Timeline

Team Leader

Rocket Mortgage
06.2022 - Current

Director of Mortgage OPERATions

Rocket Mortgage
08.2020 - 06.2022

Team Leader

Rocket Mortgage
05.2015 - 08.2020

Client Care SPECILAIST

Quicken Loans
05.2014 - 02.2015

Payoff SPECIALIST

Quicken Loans
05.2012 - 05.2014

Certification - Cosmetology certification

Regency Beauty Institute

College - Studies of liberal arts

Henry Ford community College

High School -

Western International

Similar Profiles

CREATE PROFILE
Anna Schwesing