Anna Shelton
DeLand,FL
Summary
Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Overview
4
4
years of professional experience
Work History
Bartender
Tracks Lounge
Omaha, NE
04.2025 - 08.2026
- Mastered cocktail recipes and presentation techniques while skillfully handling bar tools and equipment
- Prepared and served alcoholic and non-alcoholic beverages to customers, ensuring quality and prompt service
- Ensure guests are of legal drinking age and monitor responsible alcohol service to maintain a safe and enjoyable atmosphere
- Executed opening and closing bar procedures, including cash handling and transaction reconciliation
Server/Bartender
Level B
Manning, Iowa
08.2024 - 04.2025
- Provided exceptional service by greeting guests kindly, guiding them through the menu, and offering personalized recommendations to enhance their dining experience
- Managed multiple tables efficiently, taking accurate orders and delivering food promptly while anticipating guest needs to ensure seamless service during peak dining hours.
- Collaborated with kitchen staff and management to communicate special requests and dietary restrictions, facilitating smooth food preparation and delivery coordination.
- Participated in team meetings and training sessions to stay updated on menu changes and service standards, actively seeking opportunities to enhance job performance and customer service skills.
- Addressed guest concerns and resolved issues promptly and professionally, demonstrating strong problem-solving skills and commitment to guest satisfaction
- Sought continuous improvement opportunities in job performance and customer service skills through training sessions.
Retail Bank Teller II
Hills Bank and Trust
Iowa City, IA
05.2022 - 08.2024
- Retained 80% of customers by providing tailored account recommendations to 500+ clients; managed service calls and coordinated responses to account inquiries
- Processed 10,000+ transactions involving payments and withdrawals, identifying prospects for regulated financial product sales; addressed customer concerns to facilitate financial stability
- Maintained up-to-date information on banking regulations through in-house continuing education programs
- Managed employee performance to ensure safety, productivity, and compliance; completed projects and transactions efficiently and on schedule
- Provided goods and services to a diverse set of customers in an organized, efficient, and professional manner using valuable leadership, teamwork, communication, and interpersonal skills
Education
Bachelors Degree - Communications
The University of Iowa
Iowa City, IowaSkills
- Beverage menu knowledge
- Mixology techniques
- Cocktail presentation techniques
- Attention to detail
- Time management
- Team collaboration
- Effective communication
- Adaptability
Affiliations
- Member: Iowa CHAARG
- September 2022 –May 2023
- Meet a couple times a week to try a new workout, all while empowering and connecting with each other
RELEVANT COURSEWORK
Media and Society, Intro to Marketing, The Art of Persuading Others, Advocacy and Argument, Entrepreneurship and Innovation
Timeline
Bartender
Tracks Lounge
04.2025 - 08.2026
Server/Bartender
Level B
08.2024 - 04.2025
Retail Bank Teller II
Hills Bank and Trust
05.2022 - 08.2024
Bachelors Degree - Communications
The University of Iowa