Anna Shingleton
Statesville,NC
Summary
Results-oriented Assistant Branch Manager with extensive experience in developing strong client relationships and referral networks. Consistently exceeding sales goals with a proven track record of success. Expertise in educating customers on banking services and products, providing the best options to meet their long- and short-term needs. Well-prepared for leadership roles in branch operations as a results-driven management professional. Successfully streamlined processes and enhanced customer experiences by leveraging industry insights. Collaborative and adaptable, consistently delivering exceptional results through effective communication and strategic planning.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Branch Manager
Movement Bank
Asheville, NC
03.2023 - Current
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Streamlined branch operations for increased efficiency through implementation of new processes and procedures.
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Developed strong relationships with key clients, contributing to significant growth in business revenue.
- Managed risk effectively through strict adherence to compliance guidelines, minimizing financial losses due to fraud or errors in transactions.
- Coordinated staff schedules, maintaining optimal staffing levels during peak business hours for improved customer experience.
- Led monthly team meetings focusing on progress updates, goal-setting sessions, best practices sharing and collaborative problem solving.
- Produced reports for bank administrators to document long-term goals and financial status.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Relationship Banker
Truist Bank
Asheville, NC
07.2018 - 03.2023
- Expanded client base through effective networking and referral generation, leading to increased business opportunities.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Collaborated with branch team members to improve overall performance and achieve sales targets consistently.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Developed strong rapport with local businesses, positioning the bank as a preferred partner for commercial banking services.
Digital Marketing Director
SPARE Technologies
Greater Los Angeles Telecommute
11.2014 - 06.2018
- Increased brand visibility by developing and executing comprehensive digital marketing strategies.
- Enhanced customer engagement through targeted social media campaigns and content creation.
- Led a team of marketing professionals to deliver high-quality digital initiatives for optimal results.
- Optimized website performance and user experience through strategic SEO implementation.
Education
Bachelor of Science - Business
University of Georgia
06.1992
High School Diploma -
Deerfield Windsor Academy
06.1987
Skills
- Relationship Building and Management
- Loan Assessment Expertise
- Regulatory Adherence
- Proactive Risk Assessment
- Operational Oversight
- Customer Retention
- Operations management
- Business development
- Team development
Certification
NMLS and Notary
Timeline
Assistant Branch Manager
Movement Bank
03.2023 - Current
Relationship Banker
Truist Bank
07.2018 - 03.2023
Digital Marketing Director
SPARE Technologies
11.2014 - 06.2018
High School Diploma -
Deerfield Windsor Academy
Bachelor of Science - Business
University of Georgia