Anna Shumake
Mooresville,NC
Summary
Dynamic server with a strong work ethic and exceptional customer service skills honed at Waffle House Restaurant. Expert in cash handling and guest engagement, consistently enhancing customer satisfaction through personalized service. Proven ability to resolve complaints swiftly, fostering positive relationships and repeat business while maintaining high hygiene standards.
Overview
14
14
years of professional experience
Work History
After School Nanny
private
08.2023 - Current
- Managed sibling conflicts or disagreements in a fair and empathetic manner to promote healthy communication between family members.
- Organized age-appropriate recreational activities for physical exercise, social interaction, and skill building.
- Assisted in the planning of special events like birthday parties or holiday celebrations while incorporating fun themes aligned with the children's interests.
- Developed creative educational activities tailored to each child''s interests and abilities.
- Provided transportation to various after-school programs such as sports practices or music lessons while ensuring timeliness and safety of travel.
- Assisted with light housekeeping duties as well as running errands.
Server
Waffle House Restaurant
04.2015 - 08.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Manager
Adam & Eve
02.2012 - 11.2015
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
High School Diploma -
Mooresville Senior High School
Mooresville, NC06-2007
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Safe food handling
- Menu memorization
- Team collaboration
- Sales techniques
- Relationship management
- Front-of-house display creation
- Team member support
Timeline
After School Nanny
private
08.2023 - Current
Server
Waffle House Restaurant
04.2015 - 08.2025
Manager
Adam & Eve
02.2012 - 11.2015
High School Diploma -
Mooresville Senior High School