Anna Silberman
Ocala,FL
Summary
Proven team player with a strong focus on customer service, honed at Pine Street Pub and other retail positions. Excelled in creating engaging customer experiences, boosting loyalty through effective communication and cleanliness. Skilled in multitasking and financial transactions, significantly contributing to workplace efficiency and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Bar Staff Member
Pine Street Pub
01.2020 - Current
- Collaborated with team members to ensure smooth service during peak hours.
- Developed rapport with regular patrons, resulting in increased repeat business and loyalty.
- Contributed to a positive atmosphere through friendly interactions with customers and colleagues.
- Responded promptly to customer inquiries or complaints, resolving issues professionally and courteously.
- Served high customer volumes during special events, nights, and weekends.
Sales Associate
American Eagle Outfitters, Inc
11.2019 - 12.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Associate/Bear Builder
Build A Bear Workshop Inc
03.2018 - 12.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Education
High School Diploma -
West Port High School
Ocala, FLSkills
- Strong multitasking
- Team player attitude
- Customer service focus
- Cleanliness and hygiene
Timeline
Bar Staff Member
Pine Street Pub
01.2020 - Current
Sales Associate
American Eagle Outfitters, Inc
11.2019 - 12.2020
Sales Associate/Bear Builder
Build A Bear Workshop Inc
03.2018 - 12.2018
High School Diploma -
West Port High School
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