Anna Sinclair
Aberdeen
Summary
I am a Psychology graduate currently completing my MSc in Pluralistic Counselling at the University of Aberdeen. With over nine years of experience in customer service and support roles, I bring excellent communication, empathy, and problem-solving skills to any team. I’m now seeking employment where my strengths in working with people - listening attentively, adapting to different needs, and building meaningful rapport - are both used and valued.
Overview
11
11
years of professional experience
Work history
Waitress
Brig O Don Pub & Grill
11.2024 - 05.2025
- Provide friendly, attentive service in a busy restaurant setting, ensuring a positive experience for all guests.
- Manage multiple tables efficiently, balancing order accuracy, timing, and customer satisfaction under pressure.
- Communicate effectively with kitchen and bar staff, adapting quickly to changing customer needs and service demands.
Customer Care Member/Crew Member
McDonald’s
02.2016 - 11.2022
- Delivered front-facing customer support in a high-pressure environment.
- Took initiative to resolve complaints, de-escalate tensions, and ensure guest satisfaction.
- Promoted to Customer Care role, focusing on individual needs and maintaining store standards.
- Built resilience, time management, and interpersonal sensitivity.
Volunteer
L.A.R.C Stonehaven
01.2014 - 12.2020
- Support social events for adults with additional support needs.
- Developed skills in adaptable communication, empathy, and inclusive engagement.
- Learned the importance of building trust, flexibility, and maintaining a sense of warmth and humour.
Education
MsC - Pluralistic Counselling
University of Aberdeen
09.2024 -
Certificate - Counselling Skills
University of Aberdeen
01.2022 - 01.2023
Bachelors - Psychology
University of Aberdeen
01.2018 - 01.2022
HND - Social Science
North-East Scotland College
01.2016 - /2018
Skills
- Compassionate communication
- Active listening
- Empathic
- Collaboration
- Metacommunication
- Emotional resilience
- Cultural responsiveness
- Adaptability
- Excellent customer service etiquette
- Confidence and charisma
- Calm under pressure
- Understanding of technology and AI
- Alcohol serving certification
References
References available upon request.
Timeline
Waitress
Brig O Don Pub & Grill
11.2024 - 05.2025
MsC - Pluralistic Counselling
University of Aberdeen
09.2024 -
Certificate - Counselling Skills
University of Aberdeen
01.2022 - 01.2023
Bachelors - Psychology
University of Aberdeen
01.2018 - 01.2022
Customer Care Member/Crew Member
McDonald’s
02.2016 - 11.2022
HND - Social Science
North-East Scotland College
01.2016 - /2018
Volunteer
L.A.R.C Stonehaven
01.2014 - 12.2020
Similar Profiles
Chloe ChilderhoseChloe Childerhose
Server & Social Media Manager at The Brig PubServer & Social Media Manager at The Brig Pub
SYDNEY PACHALSYDNEY PACHAL
Bar Attendant at The Brig PubBar Attendant at The Brig Pub
Robin L. CrowderRobin L. Crowder
Manager at Don Cherry's Sports Bar and GrillManager at Don Cherry's Sports Bar and Grill
Megan BurtonMegan Burton
Community nurse at NHS GrampianCommunity nurse at NHS Grampian
Jill Elizabeth McIntyreJill Elizabeth McIntyre
Early Years Practitioner at International School AberdeenEarly Years Practitioner at International School Aberdeen