Anna Sinclair
Aberdeen
Summary
I am a Psychology graduate currently completing my MSc in Pluralistic Counselling at the University of Aberdeen. With over nine years of experience in customer service and support roles, I bring excellent communication, empathy, and problem-solving skills to any team. I’m now seeking employment where my strengths in working with people - listening attentively, adapting to different needs, and building meaningful rapport - are both used and valued.
Overview
11
11
years of professional experience
Work history
Waitress
Brig O Don Pub & Grill
2024.11 - 2025.05
- Provide friendly, attentive service in a busy restaurant setting, ensuring a positive experience for all guests.
- Manage multiple tables efficiently, balancing order accuracy, timing, and customer satisfaction under pressure.
- Communicate effectively with kitchen and bar staff, adapting quickly to changing customer needs and service demands.
Customer Care Member/Crew Member
McDonald’s
2016.02 - 2022.11
- Delivered front-facing customer support in a high-pressure environment.
- Took initiative to resolve complaints, de-escalate tensions, and ensure guest satisfaction.
- Promoted to Customer Care role, focusing on individual needs and maintaining store standards.
- Built resilience, time management, and interpersonal sensitivity.
Volunteer
L.A.R.C Stonehaven
2014.01 - 2020.12
- Support social events for adults with additional support needs.
- Developed skills in adaptable communication, empathy, and inclusive engagement.
- Learned the importance of building trust, flexibility, and maintaining a sense of warmth and humour.
Education
MsC - Pluralistic Counselling
University of Aberdeen
2024.09 -
Certificate - Counselling Skills
University of Aberdeen
2022.01 - 2023.01
Bachelors - Psychology
University of Aberdeen
2018.01 - 2022.01
HND - Social Science
North-East Scotland College
2016.01 - /2018
Skills
- Compassionate communication
- Active listening
- Empathic
- Collaboration
- Metacommunication
- Emotional resilience
- Cultural responsiveness
- Adaptability
- Excellent customer service etiquette
- Confidence and charisma
- Calm under pressure
- Understanding of technology and AI
- Alcohol serving certification
References
References available upon request.
Timeline
Waitress
Brig O Don Pub & Grill
2024.11 - 2025.05
MsC - Pluralistic Counselling
University of Aberdeen
2024.09 -
Certificate - Counselling Skills
University of Aberdeen
2022.01 - 2023.01
Bachelors - Psychology
University of Aberdeen
2018.01 - 2022.01
Customer Care Member/Crew Member
McDonald’s
2016.02 - 2022.11
HND - Social Science
North-East Scotland College
2016.01 - /2018
Volunteer
L.A.R.C Stonehaven
2014.01 - 2020.12