Enthusiastic professional with a strong background in social media strategy and customer service. Experienced in managing community interactions and refining content based on performance analytics to enhance brand loyalty.
Overview
3
3
years of professional experience
Work History
Social Media Content Creator
Brick Street and Fridge & Pantry
Oxford, OH
09.2024 - Current
Developed engaging content strategies to enhance brand visibility across multiple social media platforms.
Created and scheduled daily posts, ensuring alignment with marketing objectives and audience preferences.
Analyzed performance metrics to refine content approach and increase engagement rates consistently.
Collaborated with cross-functional teams to coordinate promotional campaigns and streamline messaging.
Managed community interactions, fostering relationships with followers to enhance brand loyalty and engagement.
Student Manager
Fridge & Pantry
Oxford, OH
08.2023 - Current
Led student staff in daily operations, ensuring efficient service and adherence to quality standards.
Developed training materials for new hires, improving onboarding process and enhancing team performance.
Coordinated inventory management, optimizing stock levels and reducing waste through effective tracking systems.
Implemented customer feedback mechanisms, driving improvements in service delivery and product offerings.
Facilitated team meetings to enhance communication and foster collaboration among staff members.
Monitored financial transactions, ensuring accuracy in cash handling and reporting procedures.
Mentored junior staff, providing guidance on operational best practices and fostering professional growth opportunities.
Sales Associate
Robeks
Fairlawn, OH
12.2024 - 12.2025
Delivered exceptional customer service while assisting customers with product selection and inquiries.
Maintained cleanliness and organization of store area to enhance customer experience.
Processed transactions accurately using point-of-sale systems, ensuring efficient checkout procedures.
Collaborated with team members to achieve sales goals and improve store performance.
Social Media Manager
Kick´s N Cuts
Cuyahoga Falls, OH
12.2022 - 08.2024
Created engaging content including posts, reels, stories, and short form video
Developed and scheduled engaging social media content across platforms to enhance brand visibility.
Monitored social media trends and analytics to inform strategic content adjustments.
Increased follower growth by 41% over 12 months through targeted content strategies
Boosted engagement rates thoroughly across multiple platforms by optimizing strategies.
Education
Bachelor of Arts - Sport Media & Communication || Digital Marketing
Miami University
Oxford, OH
05.2026
High School Diploma -
Walsh Jesuit High School
Cuyahoga Falls, OH
06.2022
Skills
Strategic planning
Conflict resolution
Motivating teams
Audience engagement
Content strategy
Customer service
Team leadership
Decision-making
Time management
Organization and prioritization
Timeline
Sales Associate
Robeks
12.2024 - 12.2025
Social Media Content Creator
Brick Street and Fridge & Pantry
09.2024 - Current
Student Manager
Fridge & Pantry
08.2023 - Current
Social Media Manager
Kick´s N Cuts
12.2022 - 08.2024
Bachelor of Arts - Sport Media & Communication || Digital Marketing