ANNA SMITH
CUSTOMER SERVICE
Enfield,CT
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
33
33
years of professional experience
Work History
Supervisor
Dennys Restaurant
08.2020 - 09.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
Dispatcher /Medical Transportation Driver
Leila Inc
Enfield, CT
11.2011 - 04.2019
- Answered calls from automatic routing system and took basic information from callers.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Read system maps and caller information, and documented details in system.
- Transported clients to and from medical appointments providing assistance for the disabled
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Directed dispatching, routing, and tracking of 20 fleet vehicles.
Staffing Coordinator
A.I. Solutions
East Hartford, CT
02.2001 - 04.2003
- Interviewed, hired and mentored over 125 new personnel and oversaw all staffing operations.
- Developed and facilitated new-hire orientations.
- Developed guidelines, questionnaires and processes for assessing, interviewing and onboarding phases.
- Created qualification guidelines and requirements for individual positions to identify and measure appropriate candidates against established criteria.
- Developed guidelines, questionnaires and processes for assessing, interviewing, and onboarding phases.
Customer Service Representative Supervisor
Pierce Leahy Archives
Windsor, CT
10.1989 - 11.2002
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Compiled and analyzed customer feedback data to develop new strategies and corrective action.
- Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Built positive rapport and relationships for high levels of customer satisfaction.
Education
Certification - Life Coach
International Academy of Professional Careers
Princeton, NJ05.2023
High School Diploma -
Fermi High
Enfield, CT09.1994
Skills
- Team supervison, training and development
- Job Assignments
- Written and verbal communications
- High quality customer service
- Conflict resolution with de-escalation and client satisfaction
- Performance evaluation
- Organizational Policies
- Interdepartmental Collaboration
- Investigation Support
- Team Productivity
- Time Tracking
- Positive attitude
- Customer Relations
- Staff Assignments and Supervision
- Administration and Operations
- Account Management
- Document and Records Management
- Customer Relationship Management
- Managing Multiple Tasks
- Delivery Scheduling
- Conflict Mediation
- Time Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
TOO MUCH IS ALWAYS BETTER THAN NOT ENOUGH
ANNA SMITH
Timeline
Supervisor
Dennys Restaurant
08.2020 - 09.2022
Dispatcher /Medical Transportation Driver
Leila Inc
11.2011 - 04.2019
Staffing Coordinator
A.I. Solutions
02.2001 - 04.2003
Customer Service Representative Supervisor
Pierce Leahy Archives
10.1989 - 11.2002
Certification - Life Coach
International Academy of Professional Careers
High School Diploma -
Fermi High