Anna Smith
Franklin,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Builder Service Specialist
American Woodmark
07.2021 - Current
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintained and managed customer files and databases.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer service orders promptly to increase customer satisfaction.
Cashier Team Lead
Academy Sports + Outdoors
10.2019 - 07.2021
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Restocked and organized merchandise in front lanes.
- Quickly and accurately counted drawers at start and end of each shift.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Trained team members on cash register operation and cash handling.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Monitored areas for security issues and safety hazards.
- Resolved escalated customer disputes with special actions such as discounts.
- Reconciled daily totals to maintain balanced and compliant ledgers.
Education
Associate of Arts - Criminal Justice
Georgia Highlands College
Rome, GA05.2024
High School Diploma -
South Paulding High School
Douglasville, GA05.2019
Skills
- Complex Product Knowledge
- Maintaining Clean Work Areas
- Call Volume and Quality Metrics
- Issue and Complaint Resolution
- Livechat Messaging
- Document and Records Management
- Calm and Professional Under Pressure
- Customer Data Confidentiality
- Administrative and Office Support
- Billing Adjustments and Refunds
- Understanding Customer Needs
- Cultural Awareness
- Customer Service and Assistance
- Policy and Procedure Adherence
Timeline
Builder Service Specialist
American Woodmark
07.2021 - Current
Cashier Team Lead
Academy Sports + Outdoors
10.2019 - 07.2021
Associate of Arts - Criminal Justice
Georgia Highlands College
High School Diploma -
South Paulding High School