Anna Smith-Limme

Monitored ongoing projects for adherence to prescribed timelines, suggesting operational changes where needed.

• Identified and resolved risk issues in project proposals, mitigating potential liability claims.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained electronic and paper filing systems for easy retrieval of information.
• Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
• Tracked office supplies and restocked low items to keep team members on-task and productive.
• Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
• Assisted in preparation and processing of payroll to facilitate prompt staff payments.
• Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
• Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
• Supported onboarding process for new hires, facilitating smooth transition into team.
• Managed executive travel arrangements, optimizing itineraries for cost-effectiveness and time management.
• Coordinated office maintenance and repairs, ensuring safe and pleasant working environment.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.