Anna Stephenson
Phoenix,AZ
Summary
Determined Quality Assurance Specialist with dedication to quality and accuracy. Familiar with handling multiple projects in highly competitive environments. Solid interpersonal and collaboration skills. Supportive Eligibility Specialist with application engagement and dedicated service skills. Motivated professional with skill to maintain accurate records, schedule appointments and handle various administrative responsibilities.
Overview
10
10
years of professional experience
1
1
Certification
Work History
BES Eligibility Interviewer
Department Of Economic Security
01.2024 - Current
- Increased client trust by maintaining strict confidentiality with sensitive personal information during interviews and throughout application process.
- Maintained professional development through regular participation in trainings and workshops on relevant topics related to eligibility determination.
- Leveraged strong analytical skills to evaluate complex financial documents necessary for determining program eligibility accurately without compromising timeliness or quality of service delivery.
- Collaborated with other team members to identify areas for improvement in application process, resulting in increased efficiency.
QA Specialist
Epiq
02.2019 - 11.2023
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions
- Fixed identified issues to improve workflows
- Updated inspection journals and daily summary logs with quality-related data
- Educated employees on specific QA standards and confirmed maintenance of standards
- Through use of excel made spread sheets to track trends among agents
- Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
Packer
PDP
03.2017 - 03.2019
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards
- Proved successful working within tight deadlines and a fast-paced environment
- Collaborated with team members to achieve daily goals and meet company objectives
- Completed daily orders with expert picking and packing of shipments
- Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor
- Complied with safety, health, and environmental regulations as prescribed by law.
Sandwich Artist
Subway
05.2014 - 01.2019
- Kept workplace clean and organized in line with restaurant policies
- Greeted guests, promoted specials, and took orders
- Prepared and presented food in compliance with health and safety guidelines
- Trained team members to prepare sandwiches and other items according to instructions
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction
- Open/Close restaurant, included counting drawers/safe and inventory.
Education
Certificate - Medical Billing And Coding
UEI College
Phoenix, AZ10.2024
High School Diploma -
Barry Goldwater High School
Phoenix, AZ05.2014
Skills
- Finished Product Inspection
- Issue Resolution
- Materials Inspection
- Data Collection
- Paperwork Processing
- Escalation Management
- Order Preparation
- Effective communication skills
- Policy Knowledge
- Microsoft Office
- Data Entry
- Documentation And Reporting
- Telephone Etiquette
- HIPAA Compliance
- CMS-1500 Form Completion
- CPT coding knowledge
- Medical Terminology
- Verbal Communication
Certification
- First Aid/CPR Certified
- HIPPA Training and Certification
Timeline
BES Eligibility Interviewer
Department Of Economic Security
01.2024 - Current
QA Specialist
Epiq
02.2019 - 11.2023
Packer
PDP
03.2017 - 03.2019
Sandwich Artist
Subway
05.2014 - 01.2019
Certificate - Medical Billing And Coding
UEI College
High School Diploma -
Barry Goldwater High School