Anna Sternat

• Lead daily store operations and ensure a positive customer experience
• Manage, train, and motivate team members to achieve sales goals
• Drive sales through merchandising, product knowledge, and customer engagement
• Oversee inventory, scheduling, and store performance metrics
• Maintain visual standards and ensure compliance with company policies
• Hire and recruit
• Oversaw inventory management and coordinated restocking efforts.
• Supervised daily operations including scheduling shifts, assigning duties.

As an Assistant Manager at Old Navy, I play a key leadership role in driving operational excellence, team development, and delivering an exceptional customer experience. My responsibilities include:

• Operational Leadership: Oversee shipment processes and truck unloads to ensure timely and efficient product flow to the sales floor.
• Scheduling & Labor Management: Create and manage employee schedules in alignment with payroll budgets and business needs.
• Sales & Performance Accountability: Monitor and drive key sales metrics, including credit card sign-ups, while holding the team accountable to individual and store-wide goals.
• Staff Development & Training: Lead recruiting, interviewing, hiring, onboarding, and ongoing training to build a high-performing, customer-focused team.
• Customer Engagement: Organize and execute in-store customer events to drive traffic, enhance loyalty, and create a fun and inclusive shopping environment.
• Community Involvement: Plan and host volunteer events to strengthen community ties and reinforce Old Navy’s commitment to social responsibility.
• Budget & Compliance: Ensure store operations align with budget and payroll guidelines while maintaining compliance with all company policies

• Working at Garage as Assistant Manager, I'm in charge of many things. I oversee our stock reception, which includes receiving our inventory, censoring clothes, and promptly putting them away to ensure proper asset protection. A big responsibility is to manage our sales, I'm responsible for making sure we hit all of our KPI goals, such as conversion, APT, UPT, ROV, and our loyalty program, I also monitor our stores' monthly, weekly, and daily sales regularly. I note where our opportunities are, and how the business can improve. I recruit and conduct interviews, while also helping new hires with their onboarding paperwork and coaching them on product knowledge, enhancing their strengths to help their selling and operational skills. At Garage things are constantly changing on the salesfloor, I'm responsible for finding locations for new products and completing floorsets in a time-efficient and swift manner. On top of daily duties, I also focus on customer service. While on the floor, customers are the priority, my job is to ensure they feel comfortable in our store. If they need help finding anything, an issue resolved, or to be helped at the regsiter, I'm there to help. I also use selling tactics to boost our stores KPI's.

• Served food and beverages promptly with focused attention to customer needs.
• Responsible for doing side work on top of having my tables, such as cleaning duties, taking out other servers food, and sitting guests
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Created great relationships with regular customers.
• Addressed customer complaints or concerns professionally, ensuring swift resolution.

• During my time as Store Manager at Skechers, I had many responsibilities and tasks. I was in charge of making schedules, following a payroll budget, and following employees availabilities. I also had to run numbers daily to see where the store was in terms of sales plan vs goal for weekly, monthly, and yearly goals, along with other KPI's. Recruiting for our store was another huge thing, I worked on Smart-recruiters to hire staff for my store, I was responsible for making job postings, interviewing candidates and completing their onboarding, I trained new staff. I was responsible for executing seasonal sales floor flow, processing our truck, corporate given projects, and selling as well.

• Being a first assistant at Skechers, I'm responsible for many things. I'm in charge of opening and closing the store, which entails counting the safe, opening paperwork, and counting registers. For closing, I complete deposits, close the register, and fill out closing paperwork. During the day I conduct projects such as prepping for our weekly truck shipments, and executing corporate given projects by their deadline while overseeing my staff. I'm held accountable for meeting our daily, monthly and yearly sales plan, along with our other goals. I also have to reach individual goals as well

• At Torrid I'm responsible for opening/closing the store, which requires me to count the registers, and the safe, tidy up the store, and do some paperwork. I work with customers to find exactly what they're looking for in the store. I also help store associates when they need assistance, I coach them to learn and improve their skills. I also work with sales, trying to upsell, get credit cards, and maintain our numbers for our sales plan. Being apart of a management team, I have to work with other members to ensure clear communication and planning.

• At Eatons, I was responsible for making guests orders in a timely manner. We made subs, and pizza while maintaining safety standards and protocol. When there were no customers, I was in charge of doing prep work, such as making sauce, cutting vegetables, and making sure everything was fully stocked.

• During my time at Pollock pool, I was responsible for admitting people into the pool, and helping them with any questions they may of had. In concessions, I had to make the guests food in a timely manner, while ensuring the concession line wasn't terribly long. I also ran the cash registers/POS systems in each area

• At Shopko, I worked as a cashier for the first 4 or so months, then I moved to working in customer service. I helped customers with any questions or concerns they had, and found a solution for any issues