Lucero De la Cruz
Eagle Pass,TX
Summary
Dynamic retail manager with proven expertise in supervising operations, enhancing customer service, and managing inventory. Skilled in training staff to exceed sales goals through effective communication and strategic merchandising.
Overview
1
1
Certificate
18
18
years of professional experience
Work History
Store Manager
Walgreens
Eagle Pass, Texas
07.2025 - Current
- Supervised daily store operations and ensured compliance with company policies.
- Trained and mentored staff to enhance customer service skills.
- Managed inventory levels and conducted regular stock audits to minimize loss and ensure product availability.
- Implemented visual merchandising strategies to improve product displays.
- Resolved customer complaints and provided effective solutions promptly.
- Conducted employee performance evaluations and provided feedback regularly.
- Collaborated with corporate teams to execute promotional campaigns effectively.
- Monitored sales trends to adjust staffing levels and improve service efficiency.
- Recruited and trained new employees to enhance team performance.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed daily banking activities such as deposits and withdrawals.
- Updated store signage and displays to enhance customer engagement.
- Prepared monthly reports on sales figures, expenses, profits.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Ensured compliance with safety regulations and company policies.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Maintained accurate records of employee performance reviews.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Evaluated store performance and integrated feedback to drive improvement plans and enhance operational efficiency.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Performed regular price checks to ensure competitive pricing.
- Developed strategies to maximize sales and profitability.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Reviewed customer feedback to implement operational improvements and enhance satisfaction.
- Identified operational issues and implemented process improvements to enhance safety and productivity.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Planned special promotions or discounts based on market trends.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Implemented efficient systems for tracking stock movement.
- Assessed operational efficiency of the store's departments.
- Identified opportunities for cost savings through waste reduction initiatives.
- Developed relationships with suppliers to negotiate better prices.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Appraised inventory levels on a frequent basis, ordering new merchandise to keep quantities well-stocked.
- Implemented successful business strategies to increase revenue and target new markets.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Monitored progress by establishing plans, budgets and measuring results.
- Mitigated business risks by working closely with staff members and assessing performance.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Implemented campaigns and promotions to help with developing goods and services.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Coordinated financial activities to ensure proper funding for operations and maximize investments.
- Structured HR consulting services to support clients during organizational developments and changes.
- Managed daily pharmacy operations and staff scheduling for optimal workflow.
- Supervised inventory management, ensuring accurate stock levels and timely orders.
- Trained pharmacy staff on customer service standards and medication safety protocols.
- Implemented compliance measures to adhere to state and federal regulations.
- Coordinated with healthcare providers to optimize patient medication therapies.
- Conducted regular audits of pharmacy processes for quality assurance improvements.
- Developed strategies to foster customer loyalty and enhance satisfaction through targeted initiatives and service enhancements.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Managed financial operations such as budgeting, accounts receivable and payable, and payroll processing.
- Maintained records of inventory, sales, and customer data.
- Supervised daily operations at the retail pharmacy counter.
- Conducted regular audits to verify compliance with safety standards and protocols.
- Ensured proper maintenance of pharmacy equipment and supplies.
- Analyzed monthly sales reports to identify areas of improvement in service or product offerings.
CBP Caregiver/Monitoring and Evaluation Enumerator
Luke DHR
Eagle Pass, TX
09.2023 - 02.2025
- Supported elderly clients with daily living activities, enhancing comfort and dignity through bathing, dressing, and grooming.
- Promoted client independence by encouraging self-care skills in bathing, grooming, and toileting.
- Delivered emotional support to clients facing depression or anxiety, fostering a positive environment during their recovery.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Prepared meals according to dietary requirements and assisted with feeding.
- Personal care and toileting for children; basic hygiene and basic infection control; maintaining a clean, safe, and healthy environment; basic first aid and basic emergency procedures; understanding abuse and neglect.
- Maintain accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Accompanied clients to social events such as movies or plays.
Service Manager
Lowe's Home Improvement
Eagle Pass, TX
06.2008 - 11.2017
- Managed service staff to enhance customer satisfaction and ensure compliance with company policies.
- Monitored service performance metrics to identify areas of improvement.
- Compiled weekly reports on customer feedback and satisfaction ratings to inform service improvements.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Managed customer inquiries through phone calls, emails, or other forms of communication.
- Conducted interviews with customers to gain insights into their experiences.
- Worked with team members to promote great customer service and pleasant work environment.
- Assisted with event planning, support and execution of virtual and in-person engagements.
- Provided training sessions for new employees on company procedures and protocols.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Identified areas of improvement, narrowing focus for decision-makers in making necessary changes.
- Set specific goals for projects to measure progress and evaluate end results.
- Analyzed financial statements to pinpoint operational inefficiencies and recommend actionable improvements.
- Collaborated with and maintained positive rapport with stakeholders, building strong relationships.
- Maintained a positive working relationship with fellow staff and management.
- Developed presentations and organized events to promote products or services.
- Supported various program activities, assisting with administrative tasks.
- Maintained accurate records and files pertaining to departmental areas of responsibility.
- Conducted inventory assessments to track stock levels.
- Provided administrative support by completing tasks such as filing documents and scheduling meetings.
- Attended conferences and trade shows related to the organization's field of expertise.
- Created status reports on operational activities.
- Tested software applications prior to release and identified issues requiring resolution.
- Performed quality checks on products prior to shipment or delivery.
- Supported senior staff members in the completion of complex projects with deadlines.
- Worked closely with human resources to support employee management and organizational planning.
- Maintained accurate records of all activities performed throughout the internship period.
- Assessed company operations for compliance with safety standards.
Education
High School Diploma -
CC. Winn High School
05-2004
Skills
- Store operations
- Inventory management
- Retail compliance
- Customer service
- Sales forecasting
- Budget control
- Cash management
- Performance management
- Staff supervision
- New employee hiring
- Employee training
- Shift scheduling
- Emergency response
- Conflict resolution
- Customer relationship management
- Retail safety protocols
- Operational efficiency
- Sales reporting
- Performance evaluation
- Goal setting
- Team development
- Adaptability in retail
- Retail inventory management
- Budgeting and cost control
- Team leadership
- Crew leadership
- Project management
- Documentation
- Daily operational tasks
- Store presentation
- Inventory control
- Product placement
- Shrinkage control
- Vendor management
- Cash handling
- Reporting documentation
- Work Planning and Prioritization
- Time management
- Financial controls
- Availability management
- Retail marketing
- Customer engagement
- Customer feedback
- Employee motivation
- Leadership development
- Leading staff meetings
- Staff performance improvement
- Operations management
- Care plan adherence
- Multitasking
- Positive mindset
- Integrity in sales
- Excellent problem solver
- Effective communication
- Team building
- Employee engagement
- Care plan adherence
- Project Planning
- Sales reporting
- Cash handling
- Supply ordering
- Store opening and closing
- Opening procedures
- Shrinkage control
- Product placement
- Inventory planning
- Leadership coaching
- Staff performance improvement
- Project management
- Daily operational tasks
- Operations management
- Employee scheduling
- Supply ordering
- Cash management
- Team building and leadership
- Budgeting and cost control
- Vendor management
- Store opening and closing
- Reporting documentation
- Opening procedures
Languages
Spanish
Professional
English
Professional
Certification
- Texas state board of pharmacy
Timeline
Store Manager
Walgreens
07.2025 - Current
CBP Caregiver/Monitoring and Evaluation Enumerator
Luke DHR
09.2023 - 02.2025
Service Manager
Lowe's Home Improvement
06.2008 - 11.2017
High School Diploma -
CC. Winn High School
Summary Objective
To obtain this job where I can develop my professional abilities and become an asset to your organization. I am a hard worker, bilingual and possess good communication skills.