Summary
Overview
Work History
Skills
Timeline
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Andrea Bratulic

Andrea Bratulic

Greensboro,NC

Summary

Dynamic Store Manager with a proven track record at Claire's Stores Inc, excelling in personnel development and operational efficiency. Achieved significant sales growth through innovative marketing strategies and exceptional customer service. Skilled in inventory management and team leadership, fostering a collaborative environment that enhances employee performance and satisfaction.

Overview

5
5
years of professional experience

Work History

Store Manager

Claires Stores Inc
08.2020 - Current
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Approved regular payroll submissions for employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Completed point of sale opening and closing procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Rotated merchandise and displays to feature new products and promotions.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Assisted with hiring, training and mentoring new staff members.
  • Interacted well with customers to build connections and nurture relationships.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reported issues to higher management with great detail.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Assisted in recruiting, hiring and training of team members.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Skills

  • Personnel development
  • Promotional planning
  • Operational budgeting
  • Hourly shift management
  • Store operations oversight
  • Operations management
  • Marketing and promotions
  • Budget development
  • Root-cause analysis
  • Recruiting and hiring
  • Inventory oversight
  • Project management
  • Leading staff meetings
  • Bank and safe deposits
  • Sales strategies
  • Payroll management
  • Outstanding communication skills
  • Reliable
  • Systems and software expertise
  • Problem-solving
  • Security system monitoring
  • Team leadership and coaching
  • Inventory management
  • Team building and leadership
  • Product merchandising
  • Advertising and marketing
  • Team motivation
  • Accurate money handling
  • Staff supervision
  • Order management
  • Relationship building and management
  • Culture development
  • Retail merchandise quality standards
  • Leadership development
  • Shift scheduling
  • Customer service
  • Store merchandising
  • Store operations
  • Operations
  • Strategic thinker
  • Database management
  • POS systems
  • Customer service management
  • Delegating work
  • Pricing strategies
  • Operational efficiency
  • Sales coaching
  • Sales analysis
  • Employee training
  • Budgeting and cost control
  • Loss prevention
  • Employee terminations
  • Multitasking and organization
  • Sales expertise
  • Budget administration
  • Program administration
  • Partnership building
  • Employee scheduling
  • Talent recruitment
  • Maximizing profitability
  • Financial operations management
  • Hospitality and accommodation
  • Opening and closing procedures
  • Operations oversight
  • Work Planning and Prioritization
  • Verbal and written communication
  • Performance reviews
  • Employee supervision and motivation
  • Retail inventory management
  • Goals and performance
  • Vendor management
  • Bank deposit procedures
  • Supply chain management
  • Store displays
  • Expense tracking
  • Recruitment and hiring
  • Market analysis
  • Supply ordering
  • Team development
  • MS office proficient
  • Cash management
  • Promotions management
  • Training and mentoring
  • Policies and procedures
  • Loss prevention procedures
  • Process improvements
  • Staff management
  • Team leadership
  • Program implementation
  • Sales promotions
  • Merchandise planning
  • Store opening and closing
  • Flexible schedule
  • Store opening and closing procedures
  • Customer response
  • Mathematical aptitude
  • Special events
  • Competitor monitoring
  • Sales professional
  • Performance metrics evaluation

Timeline

Store Manager

Claires Stores Inc
08.2020 - Current

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Andrea Bratulic