Jorge Castillo

• Balanced weekly budgets to optimize resource allocation.
• Achieved monthly sales quotas for truck, trailer, and towing equipment rentals.
• Hitting quotas for storage move-ins monthly. Serviced tires, straps, and electrical lighting on equipment each month.
• Training and developing team to understand our sales goals, repair goals and move in goals.
• Monthly meetings on safety training. Scheduling employees on a weekly basis.
• Maintained facility cleanliness and organization to enhance customer safety and accessibility. to ensure area is clean and secure for customer storage.
• Driving profitability, maintaining fleet and facility standards, delivering smooth customer experiences and building a reliable team.

Achievements: Certified hitch installer. Forklift certified. Certified in D.O.T. propane dispensing. Top storage move-in sales associate of the year.

• Led a crew of 6-8 employees to drive sales performance.
• Achieve window time goals, deliver great customer service.
• Read and react to flow of business to keep production at its max.
• Resolved customer concerns to ensure satisfaction and positive experiences.
• Handle crew members' concerns to make sure they feel supported and valued.
• Processed change orders to ensure inventory accuracy.
• Completed inventory orders and counts to maintain stock levels.
• Managed daily operations in store manager's absence, maintaining service standards.
• Manager of the morning rush accounting for 1/3 of daily sales.
• Weekly meetings with manager to recap sales, performance, payroll, training and development and other opportunities to capitalize on the next week.
  
  Achievements: Got partner of the quarter the first quarter being employed. Promoted to Shift Manager from part timer within 6 months of being employed.

• Delivered exceptional customer service, assisting customers in finding household needs.
• Resolved customer complaints and processed returns, ensuring customers received all desired items.
• Met membership activation goals weekly.
• Handling all cashier duties ensuring tills were always balanced.
• Restocked and organized showrooms across all departments based on coverage needs.
• Pre-walked store each morning before opening to ensure readiness for customer engagement.
• Received deliveries and helped break down into departments.
• Reset departments to reflect seasonal changes in product displays.
  
  Achievements: Number 1 in membership activations for 13 weeks in a row. Top 3 in customer activations until store closed.

• Trained and developed employees to maximize sales potential by modeling effective customer service skills and sales tactics.
• Ensuring great customer service to everyone.
• Ensuring employees knew all promotions and knew how to deliver sales pitch.
• Create action plans for employees to achieve sales goals, providing clear guidance and support.
• Follow up with employees on a weekly basis in regard to sales goals.
• Scheduled weekly shifts while managing payroll budget to align labor with sales needs.
• Recruited additional crew members to address staffing shortages.
• Executed store resets to reflect promotional changes.
• Making sure store was always business ready before store opening every day.
• Prepared the store for audits at least once a year.
• Order all product supplies and in charge of opening facility maintenance tickets for store repairs.
• Traveled with area manager to help other store managers create action plans for sales, training and development.

Achievements: Started at 17 as a part timer, was promoted to a full timer, assistant manager, then manager all within the first 4 years. Was the top assistant manager for the quarter. My store was number 1 in loss decrease in the district. Number 1 in unit per transactions sales for a year.