SERGIO JIMENEZ
MISSION VIEJO,CA
Summary
Dynamic Store Manager with CVS, with over 32 years experience. Recognized for driving sales growth through strategic inventory management and exceptional customer service. Proven leadership in team development and conflict resolution, enhancing operational efficiency and employee retention. Expert in financial reporting and promotional campaign execution, consistently exceeding performance goals and fostering a positive store environment.
Overview
34
34
years of professional experience
Work History
STORE MANAGER
CVS
MISSION VIEJO, USA
01.1992 - 01.2026
- Communicate well verbally and in writing to support and lead my team.
- Perform customer care duties to provide high levels of service.
- Execute merchandising strategies to support store sales growth.
- Customer Service leadership, financial management, sales and inventory management
- Overall store management, supervision, and policy implementation
- Manage the store inventory and assets to maintain profitability.
- Actively engage with my team members in Key Learning Experiences to support them on their path to promotion during the structured program.
- Support my team members, and lead in a manner that is consistent with CVS values and policies.
- Engage my team members and colleagues in support of the company's purpose of "helping people on their path to better health."
- Supervised daily store operations and ensured compliance with company policies.
- Managed inventory levels and coordinated stock replenishment for optimal product availability.
- Trained and mentored staff on customer service standards and operational procedures.
- Implemented visual merchandising strategies to enhance product presentation and sales.
- Conducted regular team meetings to communicate goals and address store issues.
- Analyzed sales data to identify trends and adjust inventory accordingly.
- Ensured a clean, safe shopping environment by enforcing health and safety standards.
- Collaborated with corporate teams to execute promotional campaigns effectively.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed daily banking activities such as deposits and withdrawals.
- Updated and maintained store signage and displays.
- Prepared monthly reports on sales figures, expenses, profits.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Ensured compliance with safety regulations and company policies.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Maintained accurate records of employee performance reviews.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Performed regular price checks to ensure competitive pricing.
- Developed strategies to maximize sales and profitability.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Updated POS system with new products and promotional offers.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Organized promotional events to increase product awareness.
- Planned special promotions or discounts based on market trends.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Implemented efficient systems for tracking stock movement.
- Assessed operational efficiency of the store's departments.
- Developed relationships with suppliers to negotiate better prices.
- Identified opportunities for cost savings through waste reduction initiatives.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Implemented successful business strategies to increase revenue and target new markets.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Mitigated business risks by working closely with staff members and assessing performance.
- Implemented campaigns and promotions to help with developing goods and services.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Structured HR consulting services to support clients during organizational developments and changes.
Education
High school diploma -
Laguna Hills High School
01.1992
Skills
- Management
- Customer service
- Financial reporting
- Problem solving
- Communication
- Leadership
- Customer relationship management
- Sales forecasting
- Inventory management
- Visual merchandising
- Promotional campaign execution
- Supply chain coordination
- Retail analytics
- Loss prevention
- Effective communication
- Staff training
- Conflict resolution
- Team leadership
- Friendly and positive
- Sales coaching
- Employee retention strategies
- Strategic planning
- Cash management
- Partnership building
- Store operations oversight
- Operations
- Customer service management
- Sales strategies
- Customer response
- Budget administration
- Bank deposit procedures
- Delegating work
- Inventory oversight
- Flexible schedule
- Loss prevention procedures
- Inventory forecasting
- Multitasking and organization
- Leading staff meetings
- Sales analysis
- Strategic thinker
- Order management
- Performance reviews
- Opening and closing procedures
- Operational efficiency
- Bank and safe deposits
- Customer relations
- Talent recruitment
- Operations oversight
- Sales promotions
- Merchandise planning
- Leadership development
- Vendor management
- Team development
- Product merchandising
- Recruiting and hiring
- Employee training
- Special events
- Staff management
- Store opening and closing procedures
- Outstanding communication skills
- Customer feedback analysis
- Root-cause analysis
- Project management
- Marketing and promotions
- MS office proficient
- Sales expertise
- Pricing strategies
- Employee terminations
- Culture development
- Performance metrics evaluation
- Budget development
- Expense tracking
- Retail sales techniques
- Staff performance improvement
- Team building and leadership
Personal Information
Title: Store Manager
Languages
Spanish
Professional
Timeline
STORE MANAGER
CVS
01.1992 - 01.2026
High school diploma -
Laguna Hills High School