JEANETTE BARDALES
Naples,FL
Summary
Dynamic luxury retail leader with over 15 years of experience driving sales and enhancing client experiences. Successful in managing high-performing teams, exceeding sales goals by 80%, and building brand loyalty through strategic talent development and exemplary service. Recognized for creating compelling in-store environments that elevate the customer journey.
Overview
2
2
Languages
1
1
Certification
10
10
years of professional experience
Work History
Store Manager
Swarovski
Naples, FL
05.2025 - Current
- Achieved recognition as one of the highest-performing stores in the U.S.; surpassed last year's sales goals by 90% and exceeded budget targets by 80%.
- Ranked Top 5 nationally in Conversion, VPT, PPT, PPP, and Transactions through disciplined KPI management, coaching, and client-focused selling.
- Lead a high-volume full-line luxury retail store overseeing sales, operations, merchandising, inventory, client experience, and talent development.
- Team Leadership: Lead, motivate, and develop retail staff to reach sales goals and deliver great service.
- Sales & Performance: Set and manage individual and team targets and review performance regularly.
- Coached associates on luxury service, product knowledge, brand standards, clienteling, and visual merchandising execution to enhance customer experience.
- Store Operations: Manage inventory, cash handling, loss prevention, and compliance with company policies
- Serve as District People & Culture Captain, supporting recruiting, hiring, retention, recognition, employee engagement, and talent development.
Store Manager
Chico's
Naples, FL
02.2022 - 05.2025
- Led all facets of a luxury-focused retail store, including sales, operations, client experience, merchandising, visual presentation, inventory, and associate development.
- Improved customer retention by 35% while exceeding sales and profitability goals through strategic leadership and team engagement.
- Promoted after 18 months for exceptional leadership and consistently strong business performance.
- Coached and developed associates to elevate service standards while ensuring high presentation and execution quality.
- Planned and executed visual merchandising and store redecoration to align with new product launches, seasonal priorities, and optimize customer flow.
- Directed floor sets for new collections to interpret brand direction, enhance product presentation, and create compelling customer environments.
Assistant Store Manager
Bealls
07.2019 - 02.2022
- Coordinated daily store operations, including hiring, onboarding, associate development, sales performance, merchandising, and customer experience.
- Increased sales 20% through effective merchandising strategies and team execution.
- Led and executed floor sets for new collections and seasonal presentations, applying strong visual judgment to product placement, styling, color balance, and overall store presentation.
- Redesigned sales-floor presentations to enhance organization and product visibility, creating a more inviting shopping environment.
Assistant Department Manager
Nordstrom
07.2016 - 06.2019
- Exceeded sales goals through team coaching, elevated client service, product presentation, and strong attention to luxury retail standards.
- Led Accessories, Handbags & Shoes with responsibility for sales performance, client service, merchandising execution, and associate coaching.
- Team Leadership: Recruit, hire, train, develop, and motivate sales associates to hit performance goals.
- Partnered with department manager to execute business plans, achieving volume, productivity, and sales targets.
- Led by example through active, directive selling, ensuring staff delivered exceptional customer service.
- Merchandising: Maintain visual presentation and high standards of stock readiness on the sales floor.
- Managed daily operations, enhancing workflow and overall efficiency.
Education
B.S. - Business Management, Minor: Human Resources & Leadership
Florida Gulf Coast University
Fort Myers, FL01-2027
A.S. - Business Administration
Florida SouthWestern State College
Naples, FL12-2021
Skills
- Luxury Retail Leadership
- Sales & KPI Management
- Client Experience
- Talent Development
- Recruiting & Hiring
- Employee Engagement
- Team Leadership
- Training and mentoring
- Performance management
- Sales coaching
- Visual Merchandising
- Floor Set Execution
- Store Styling & Redesign
- Product merchandising
- Inventory Management
- Inventory control
- Inventory oversight
- Inventory forecasting
- Store operations
- Gallery/Store Operations
- Operations management
- Maximizing profitability
- Metrics evaluation
- Sales analysis
- Competitive monitoring
- Loss prevention
- Loss prevention procedures
- Payroll management
- Staff supervision
- Employee scheduling
- Opening procedures
- Store opening and closing
- Store procedures
- Documentation and reporting
- Policies and procedures
- Work Planning and Prioritization
- Microsoft Office
- POS Systems
- Systems and software expertise
- Customer management
- Customer feedback analysis
- Team building
- Team motivation
- Relationship management
- Sales promotions
- Delegating work
- Communication skills
- Visual merchandising
- Employee engagement
- Talent recruitment
- Personnel development
- Performance reviews
- Shift scheduling
- Maximizing profitability
- Operations management
- Inventory control
- Team motivation
- Store procedures
- Leading staff meetings
- Employee scheduling
- Gallery/Store Operations
- Operational efficiency
- Inventory oversight
- Customer management
- Metrics evaluation
- Store operations
- Inventory control
Certification
- AI Foundation Certification | June 2024
- Adult training April 2026
LANGUAGES
English — Fluent | Spanish — Fluent
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Store Manager
Swarovski
05.2025 - Current
Store Manager
Chico's
02.2022 - 05.2025
Assistant Store Manager
Bealls
07.2019 - 02.2022
Assistant Department Manager
Nordstrom
07.2016 - 06.2019
B.S. - Business Management, Minor: Human Resources & Leadership
Florida Gulf Coast University
A.S. - Business Administration
Florida SouthWestern State College