Fatima Bawoh
Luxury Retail Leadership • Client Experience • Operational Excellence
Bayonne
Summary
Strategic and results-driven retail executive with 14+ years of progressive leadership experience in luxury, beauty, and fashion retail. Proven track record of driving multi-million-dollar business performance, leading high-performing teams, and delivering elevated client experiences. Exceptional business acumen, with the ability to navigate complex interpersonal dynamics, build long-term customer relationships, and make high-impact decisions independently. Known for operational excellence, emotional intelligence, and a deep understanding of brand representation in luxury environments.
Overview
17
17
years of professional experience
Work History
Store Manager
Pandora Jewelry
10.2024 - Current
- Lead all aspects of store operations including sales, financial performance, staffing, and compliance.
- Drove significant business results through team development, real-time coaching, and daily KPI accountability.
- Partnered cross-functionally with HR and Regional Leadership to address performance, improve culture, and support brand initiatives.
- Successfully earned 'Store of the Year' recognition in 2024 & 2025.
- Ensured execution of brand merchandising standards and operational excellence across all store functions.
General Manager / Trainer
Ulta Beauty
02.2019 - 10.2024
- Oversaw all facets of multi-million-dollar store operations: sales, merchandising, staffing, and vendor relations.
- Achieved consistent top-tier district ranking; maintained #2 spot by executing robust sales strategies and staff engagement.
- Increased employee retention by 75% through a strong culture of training, feedback, and recognition.
- Developed and implemented operational improvements using metric analysis and strategic planning.
- Built high-value vendor partnerships to exceed planogram and delivery standards.
Operations Manager
Michael Kors
01.2016 - 01.2019
- Managed multi-store operations and full-cycle HR support for a team of 30+ employees.
- Championed inclusion and diversity initiatives to foster equity and employee morale.
- Improved attendance and productivity through incentive programs and clear performance standards.
- Supported visual merchandising and sales training to drive customer engagement and conversion.
Co-Manager / Manager
New York & Company
02.2013 - 01.2016
- Managed $3M business, focused on operational consistency, visual presentation, and customer satisfaction.
- Implemented employee engagement programs and exceeded team sales goals consistently.
- Maintained brand alignment through strategic merchandising execution.
General Manager / Operations Manager
Coach
05.2011 - 01.2013
Assistant Manager
Forever 21
08.2008 - 04.2011
Education
Bachelor’s - Psychology
Pine Manor College
Brookline, MASkills
Luxury Retail Leadership
Client Experience
Team Development & Coaching
P&L Management
Staffing, Scheduling & Payroll
Operational Excellence
Vendor Relations
Inventory & Loss Prevention
CRM & Data Driven Insights
Sales Strategy & KPIs
Visual Merchandising
Conflict Resolution
Timeline
Store Manager
Pandora Jewelry
10.2024 - Current
General Manager / Trainer
Ulta Beauty
02.2019 - 10.2024
Operations Manager
Michael Kors
01.2016 - 01.2019
Co-Manager / Manager
New York & Company
02.2013 - 01.2016
General Manager / Operations Manager
Coach
05.2011 - 01.2013
Assistant Manager
Forever 21
08.2008 - 04.2011
Bachelor’s - Psychology
Pine Manor College
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