Anna stevens
Calhoun,GA
Summary
Dynamic and results-oriented professional with extensive experience in security and administrative roles, notably with Security Services of America. Strong background in strategic resource management and corporate risk management, enhancing organizational safety and efficiency. Proven track record of exceptional attention to detail and proactive incident response, resulting in improved security asset management. Skilled in fostering team collaboration and maintaining rigorous safety standards.
Overview
6
6
years of professional experience
Work History
Security Professional
Security services of America
Chattanooga , TN
08.2024 - Current
- Monitored network traffic for suspicious activities and responded appropriately to incidents.
- Implemented access control systems to protect sensitive areas from unauthorized access.
- Investigated security breaches or violations and documented findings.
- Provided technical support for various security products such as firewalls, intrusion detection systems, anti-virus software.
- Assisted in developing strategies for protecting critical data assets against malicious attack or theft.
- Managed user accounts on corporate networks ensuring proper authentication processes are followed at all times.
- Maintained up-to-date knowledge of relevant technologies, threats, trends and best practices in information security.
- Provided training to employees on information security topics such as password management, phishing scams and social engineering attacks.
- Performed regular penetration tests on internal networks to identify any weaknesses which could be exploited by attackers.
- Responded promptly to requests from users related to their access rights or privileges.
- Identified potential threats from outside sources including hackers, malware or viruses.
- Coordinated with external vendors providing managed services related to security solutions being used by the organization.
- Worked closely with senior management in order to develop an effective risk mitigation plan.
- Supervised property entrances and exits and monitored employee safety.
- Recorded required data for incident reports and files.
- Trained new security officers on safety protocols and company standards.
- Demonstrated strong attention to detail and accuracy when providing information to Security Management.
- Demonstrated public safety dedication by patrolling community events.
- Ran routine security checks, suggesting improvements as necessary.
Monitor Operator Specialist
Tennessee Recovery and Monitoring
Cleveland , TN
08.2024 - Current
- Managed the daily operations of monitors and ensured proper functioning.
- Monitored the performance of systems and identified issues for resolution.
- Maintained records on system performance, maintenance activities, and other relevant data.
- Provided technical support to users in troubleshooting hardware and software problems.
- Reported any suspicious activity or malfunctioning equipment to supervisors.
- Assisted in developing procedures for monitoring systems and responding to alerts.
- Analyzed log files from servers and applications to detect potential security threats or anomalies.
- Collaborated with IT staff to resolve any technical issues that arose during monitoring process.
- Created user accounts for authorized personnel accessing monitored systems.
- Coordinated with stakeholders to develop strategies for improving system performance.
- Tracked progress of ongoing projects related to monitoring systems development.
- Implemented changes based on feedback from customers regarding their experience using monitored systems.
- Developed contingency plans in case of emergency situations involving monitored systems.
Client Advocate /Community Work Volunteer
Partnership for families and Children
Chattanooga , TN
04.2024 - Current
- Provided customer service to clients by responding to inquiries and resolving complaints.
- Facilitated the completion of client applications, documents and forms.
- Verified client information and ensured accuracy in records.
- Identified potential issues with client accounts and escalated them accordingly.
- Developed and implemented volunteer recruitment plans.
- Provided crisis counseling to callers in need of emotional support.
- Answered calls, emails, and web-based inquiries from individuals seeking information about available services.
- Conducted intakes with clients and their families to assess needs and determine appropriate referrals.
- Maintained accurate client records and documentation of all interactions.
- Assisted callers in navigating the system of care for mental health services.
- Developed safety plans and provided resources to those at risk for harm or abuse.
- Facilitated case management meetings with clients, family members, providers, and other stakeholders in order to coordinate care and ensure continuity of services.
- Educated community members on mental health topics through trainings, workshops, presentations.
- Collaborated with local organizations to increase access to mental health resources for underserved populations.
- Created culturally competent materials that accurately reflect diverse communities' experiences with mental illness.
- Supported victims of domestic violence by providing them with information about available services and legal rights and options.
- Advised clients on how to manage symptoms associated with various mental illnesses such as anxiety, depression, PTSD.
- Monitored hotline activity using metrics such as call volume data reports in order to identify trends in caller behavior.
- Participated in ongoing training sessions designed to enhance knowledge on current best practices in crisis intervention techniques.
- Developed relationships with regional law enforcement agencies in order to provide better service delivery for our clients.
- Assisted survivors of sexual assault by helping them understand their options regarding reporting incidents or seeking medical attention.
- Responded quickly and appropriately during emergency situations by providing immediate assistance or referring callers to more specialized resources when necessary.
- Organized outreach events within the community aimed at increasing awareness about our organization's mission.
Administrative Assistant
Express Employment Professionals
Chattanooga , FL
02.2019 - 11.2024
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Created travel arrangements for senior managers according to their requirements.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Processed invoices for payment using accounting software applications.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Conducted research online utilizing search engines such as Google or Yahoo!.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Handled confidential documents in an organized fashion according to established protocol.
- Scheduled appointments between clients and customers and internal staff members.
- Developed project plans for various tasks assigned by upper management.
- Monitored progress on projects assigned by upper management.
- Managed database systems containing customer contact information.
- Answered questions from customers regarding products and services offered by the company.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Directed customer inquiries to appropriate department personnel.
- Proofread content for typo-free emails and documentation.
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Handled incoming calls and directed callers to appropriate department or employee.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
Education
Bachelor of Science - Public Safety
University of Maryland Global Campus
Hyattsville, MD04-2026
Associate of Science - Criminal Justice
Virginia College School of Business And Health
Chattanooga, TN04-2009
Skills
- Strategic Resource Management
- Consistent Incident Log Maintenance
- Regulatory Safety Standards
- Corporate Risk Management
- Safety Equipment Inspection
- Security Asset Management
Accomplishments
- Dean's List for maintaining grade point average with 90 or better throughout school tenure.
- Association of Professional Women of America
Languages
German
Professional
Timeline
Security Professional
Security services of America
08.2024 - Current
Monitor Operator Specialist
Tennessee Recovery and Monitoring
08.2024 - Current
Client Advocate /Community Work Volunteer
Partnership for families and Children
04.2024 - Current
Administrative Assistant
Express Employment Professionals
02.2019 - 11.2024
Bachelor of Science - Public Safety
University of Maryland Global Campus
Associate of Science - Criminal Justice
Virginia College School of Business And Health