Anna Syerova
Newark
Summary
Multilingual administrative professional with experience in public service, client management, and program development. Expertise in handling confidential information, maintaining accurate records, and managing high-volume communications. Fluent in English, Russian, and Ukrainian, with conversational skills in Spanish and German. Transitioning into a Paralegal role to support legal operations with strong organizational skills and professionalism.
Overview
2026
2026
years of professional experience
Work History
Clerk
County of Essex
East Orange
07.2023 - Current
- Manage approximately 50 inbound and outbound calls daily in a high-volume County Call Center
- Provided residents with accurate information on services, documentation requirements, and procedural guidelines to facilitate access to necessary resources
- Maintain confidentiality when handling sensitive personal and administrative records
- Perform data entry and record management using Omega and Microsoft Office Suite
- Served as front desk liaison, efficiently routing inquiries and enhancing professional public interaction
- Coordinated administrative tasks at Outstation Literacy Hub to support smooth operational flow
Server | Host | Cashier
Various Local Diners
2007 - Current
- Delivered service in fast-paced, high-volume environments
- Handled cash management, balanced registers, and executed closing procedures accurately to ensure financial integrity
- Addressed customer concerns with professionalism and efficiency, enhancing overall satisfaction
- Coordinated staff workflow to streamline operations and improve service delivery
Personal Trainer
Powerhouse Gym | 2011 – 2015 New York Sports Club
Newark
08.2011 - 03.2016
- Designed individualized training programs based on client assessments and measurable goals
- Tracked performance metrics to optimize training plans and enhance client outcomes
- Maintained detailed client progress records and scheduling to ensure timely adjustments to training programs
- Managed appointments and client accountability systems to support consistent training adherence
- Ensured professionalism and confidentiality in one-on-one client relationships
Education
GED -
Essex County College
Newark, New Jersey, NJ05.2027
English, German, Russian, Ukrainian Translation/iterpreting - Linguistics
Donetsk National University
Donetsk, Ukraine05.2007
Skills
- Bilingual communication
- Customer service
- Project management
- Conflict resolution
- Microsoft Office Suite (Word, Excel, Outlook)
- Omega software
- Data entry and record maintenance
- Confidential information handling
- Cash reconciliation
- High-volume communication management
Languages
Russian
Native/ Bilingual
Ukrainian
Native/ Bilingual
English
Full Professional
Spanish
Limited
German
Elementary
Timeline
Clerk
County of Essex
07.2023 - Current
Personal Trainer
Powerhouse Gym | 2011 – 2015 New York Sports Club
08.2011 - 03.2016
Server | Host | Cashier
Various Local Diners
2007 - Current
GED -
Essex County College
English, German, Russian, Ukrainian Translation/iterpreting - Linguistics
Donetsk National University