Anna Szczepanski
Macedonia,Ohio
Summary
Proven track record in enhancing customer satisfaction and safety at Fun N Stuff, leveraging skills in equipment operation and teamwork. Demonstrated reliability and a strong work ethic, significantly improving operational efficiency. Excelled in fast-paced environments, ensuring compliance with safety and health standards.
Overview
4
4
years of professional experience
Work History
Ride Operator
Fun N Stuff
05.2019 - 01.2020
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Operated variety of amusement park rides and monitored passenger safety and comfort.
- Provided exceptional customer service, addressing guest concerns and inquiries promptly and professionally.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Supported fellow team members in maintaining a cohesive work environment focused on guest satisfaction and safety adherence.
- Adapted quickly to new ride assignments, learning proper operation techniques efficiently to minimize downtime between shifts.
- Enhanced rider experience by enforcing safety procedures and providing clear instructions.
- Collaborated with team members to maintain a clean, organized, and safe ride area for guests.
Busser
Bob Evans Restaurant
06.2017 - 08.2018
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
Food Preparation Worker
Eat N Park
06.2016 - 08.2016
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Packaged and stored food products following proper handling and preservation methods.
- Prepared ingredients according to precise specifications, resulting in consistent meal quality across all menu items.
- Maintained a clean and sanitary workspace, adhering to strict health and safety standards for optimal work conditions.
- Maintained organization in kitchen to keep track of multiple tasks and prepare meals correctly.
- Multitasked effectively during high-volume periods by prioritizing tasks based on urgency and importance.
- Supported kitchen team by being responsive and pitching in to complete tasks.
- Handled high-pressure situations calmly and professionally during peak hours of operation.
- Supported the kitchen staff in maintaining a high level of cleanliness, ensuring compliance with all food safety regulations.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Education
High School Diploma -
Nordonia High School
Macedonia, OH05.2019
High School Diploma -
Cuyahoga Valley Career Center
Brecksville, OH05.2019
Skills
Customer Service
Equipment Operation
Safety Monitoring
Emergency evacuation procedures
Policy compliance
Operations Monitoring
Teamwork and Collaboration
Time Management
Strong Work Ethic
Positive Attitude
Reliability
Organizational Skills
Timeline
Ride Operator
Fun N Stuff
05.2019 - 01.2020
Busser
Bob Evans Restaurant
06.2017 - 08.2018
Food Preparation Worker
Eat N Park
06.2016 - 08.2016
High School Diploma -
Nordonia High School
High School Diploma -
Cuyahoga Valley Career Center