Summary
Overview
Work History
Education
Skills
Timeline
Barista

Anna Talcott

Indianapolis,IN

Summary

Adept at espresso machine operation and fostering warm customer relationships, I excelled in fast-paced environments at Side Door Bagel and other venues. My friendly demeanor and attention to detail contributed to significant customer satisfaction, mastering both front-of-house efficiency and back-of-house productivity without compromising service quality.

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.

Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.

Overview

1
1
year of professional experience

Work History

Barista

Side Door Bagel
06.2024 - 11.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.

Cashier

LICK
03.2024 - 06.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.

Barista/Server

Landlocked Cafe
06.2023 - 03.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.

Education

Bachelor of Science - Accounting And Finance

Indiana University, Purdue University Indianapolis
Indianapolis, IN
05-2027

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Cleanliness
  • Exceptional customer service
  • Espresso machine operation
  • Safe food handling
  • Hospitality service expertise
  • Quality control
  • Latte art

Timeline

Barista

Side Door Bagel
06.2024 - 11.2024

Cashier

LICK
03.2024 - 06.2024

Barista/Server

Landlocked Cafe
06.2023 - 03.2024

Bachelor of Science - Accounting And Finance

Indiana University, Purdue University Indianapolis

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Anna Talcott