Customer service professional with solid history in managing teams and enhancing customer experiences. Known for offering warm and engaging personality, well-suited for creating welcoming environment and customer rapport.
Overview
6
6
years of professional experience
Work History
Guest Service Associate
European Wax Center
Fayetteville, NC
09.2025 - 07.2026
Assisted in maintaining a clean and welcoming environment for guests and staff.
Managed appointment scheduling using software to optimize workflow efficiency.
Educated clients on waxing services and aftercare techniques, ensuring informed choices.
Cashier & Merch Associate
HomeGoods
Fayetteville, NC
11.2024 - 09.2025
Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Worked flexible schedule and extra shifts to meet business needs.
Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Service Desk & Operations
Paul Mitchell The School Fayetteville
Fayetteville, NC
06.2022 - 09.2024
Worked closely with management to identify areas of improvement within the company.
Kept track of inventory levels for retail products, alerting management when reordering was necessary.
Aided admissions with opportunities to enlist prospective students.
Service Desk & Cosmetologist
Society, a Salon
Sumner, WA
08.2020 - 04.2022
Increased sales revenue by promoting salon products and services.
Trained new hires on new appointment scheduling, opening, closing duties, and generating and balancing daily revenue reports.
Increased company visibility by assisting in social media marketing efforts and creating engaging content.