Catherine Nkrumah
Summary
Experienced customer service, sales professional and Admin with a proven track record of delivering impactful results. Demonstrated expertise in building strong client relationships, resolving issues efficiently, and adapting to changing needs. Proficient in communication, problem-solving, and teamwork, facilitating dependable collaboration and successful goal attainment.
Overview
4
4
years of professional experience
Work History
Sales and Customer Service Representative
The Shisha Room Cafe
12.2023 - Current
- Served over 50 customers daily in a busy location
- Ensures guest needs are met whiles offering menu recommendations upon request
- Manage transactions with customers using the point-of-sales system
- Supported team members during peak periods by sharing workload and providing guidance when needed.
- Gave out information and advice about available menu options.
- Practiced upsell and cross-sell promotions to gain leads and increase profits.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
SECRETARY/RECEPTIONIST
Assaco Construction Company Ltd.
01.2023 - 11.2023
- Excellent multitasking abilities, with the ability to prioritize tasks and manage time effectively
- Scanned and photocopied documents for office team members.
- Took accurate and detailed notes at meetings covering agenda items, action points and proposals.
- Proficient in managing a high volume of incoming calls, scheduling appointments, and handling guest inquiries
- Prepared range of written communications, documents and reports.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
SECRETARY
Gold planet Cleaning and Hospitality
03.2022 - 11.2022
- Processed a range of documentation and entered information into databases
- Single handedly took over marketing the company on social media platforms
- Processed and distributed incoming correspondence to relevant staff, facilitating team communication.
- Drafted, reviewed, and distributed professional correspondence, including emails, letters, and memos to support business communication.
DATA ENTRY CLERK
Docupro Company limited
09.2021 - 12.2021
- Followed established procedures to enter and process data correctly
- Assessed documents for data errors and immediately made corrections to promote information accuracy.
- Created and maintained spreadsheets using Excel.
- Communicated progress on job tasks toward project milestones.
Education
Higher National Diploma - Applied Art( hospitality management)
Accra Technical University
AccraIOSH - Managing safely
Doha industrial safety services
PTW (permit to work) - Occupational Health and safety
Doha industrial safety services
Skills
- Microsoft Office proficiency
- Customer service
- Point-of-sale management
- Verbal and written communication
- Sales pitching
- Phone etiquette
- Upselling techniques
- Multitasking and organization
- Efficient scheduling
- Outstanding organization
Languages
English
Custom Section
- Attended African Business Summit, Accra, Ghana, 2021
- Volunteered at FIFA World Cup, Doha, Qatar, 2022
- Organized women's empowerment programs while holding the position of woman's commissioner, 2017-2018
- Spearheaded the welfare team as a welfare coordinator by providing personal and financial support to over 10 students., 2019
Timeline
Sales and Customer Service Representative
The Shisha Room Cafe
12.2023 - Current
SECRETARY/RECEPTIONIST
Assaco Construction Company Ltd.
01.2023 - 11.2023
SECRETARY
Gold planet Cleaning and Hospitality
03.2022 - 11.2022
DATA ENTRY CLERK
Docupro Company limited
09.2021 - 12.2021
IOSH - Managing safely
Doha industrial safety services
PTW (permit to work) - Occupational Health and safety
Doha industrial safety services
Higher National Diploma - Applied Art( hospitality management)
Accra Technical University
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