Brian Arabia
Houston,Tx
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
Work History
Sales Customer Service Representative
Davis Chevrolet
02.2026 - Current
- Processed vehicle sales and service transactions accurately using dealership management software.
- Coordinated with sales and service departments to streamline customer experience across all touchpoints.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Sales Customer Service Representative
John Eagle Honda
08.2025 - 01.2026
- Resolved customer inquiries efficiently to enhance satisfaction and loyalty.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Sales Customer Service Representative
Team Gillman Honda North
11.2024 - 08.2025
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Promptly responded to inquiries and requests from prospective customers.
- Developed solutions for complex customer issues, ensuring effective communication throughout resolution process.
Commercial Truck Driver
Werner Enterprises
12.2021 - 11.2024
- Safely and efficiently transported goods within the local area using a 53’ dry van.
- Collaborated with logistics teams to optimize delivery routes and schedules.
- Maintained accurate records of shipments, ensuring compliance with company and regulatory standards.
- Conducted pre-trip and post-trip inspections, promptly reporting any issues to the maintenance team.
Legal Videographer
Stone Legal Records, LLC
12.2018 - 11.2021
- Recorded depositions with a high level of attention to detail, capturing information for legal proceedings.
- Operated and maintained video and audio equipment to ensure optimal recording quality.
- Coordinated with legal professionals to understand specific requirements for each deposition.
- Edited and organized recorded depositions, providing clients with accurate files.
Commercial Truck Driver
Averitt Express
07.2018 - 12.2018
- Executed regional transportation of a 53’ dry van, meeting strict delivery timelines.
- Collaborated with dispatch to plan routes, considering traffic and weather conditions for timely deliveries.
- Conducted thorough pre-trip and post-trip inspections, addressing any maintenance issues promptly.
- Maintained clear and professional communication with customers, ensuring a positive delivery experience.
Customer Service Representative
Enterprise Rent-A-Car
01.2015 - 12.2015
- Assisted customers in the rental process, providing information on vehicle options and rental policies.
- Handled customer inquiries and concerns, ensuring prompt and satisfactory resolutions.
- Conducted vehicle inspections and maintained accurate rental records.
- Collaborated with the sales team to promote additional services and upgrades.
Sales Representative - GMC Dealership
Gay Family Auto
07.2013 - 12.2014
- Engaged with customers to understand their needs and preferences in purchasing GMC vehicles.
- Conducted test drives, showcasing vehicle features and benefits to potential buyers.
- Assisted customers throughout the sales process, from initial contact to financing and vehicle delivery.
Education
Google Cybersecurity Certificate -
02-2022
A.A.S. - Process Technology
College of the Mainland
Texas City, TX05-2017
Associate of Science -
Galveston College
Galveston, TX06-2012
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Lead generation
- CRM system proficiency
- Data collection
- Product knowledge
- Customer relations
- Follow-up skills
LANGUAGES
English
Spanish
Timeline
Sales Customer Service Representative
Davis Chevrolet
02.2026 - Current
Sales Customer Service Representative
John Eagle Honda
08.2025 - 01.2026
Sales Customer Service Representative
Team Gillman Honda North
11.2024 - 08.2025
Commercial Truck Driver
Werner Enterprises
12.2021 - 11.2024
Legal Videographer
Stone Legal Records, LLC
12.2018 - 11.2021
Commercial Truck Driver
Averitt Express
07.2018 - 12.2018
Customer Service Representative
Enterprise Rent-A-Car
01.2015 - 12.2015
Sales Representative - GMC Dealership
Gay Family Auto
07.2013 - 12.2014
A.A.S. - Process Technology
College of the Mainland
Google Cybersecurity Certificate -
Associate of Science -
Galveston College