Jasmine Mathis
Houston,TX
Summary
Adept at managing high-stress situations, I significantly enhanced customer loyalty and sales at AT&T through empathetic service and effective conflict resolution. Leveraging skills in customer service and data entry, I surpassed sales targets by implementing strategic promotions. My critical thinking and active listening skills have been pivotal in resolving complex customer issues, fostering repeat business and boosting sales performance.
Overview
7
7
years of professional experience
Work History
Sales Customer Service Representative
AT&T
02.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Wayfair
02.2020 - 10.2022
- Addressed customer issues compassionately, fostering customer loyalty.
- Handled difficult customer inquiries, ensuring compliance with corporate policies.
- Addressed customer inquiries about products, services, and company details.
Sales
NRG Energy, Inc.
06.2018 - 02.2020
- Liaised with sales platform representatives to develop additional sales opportunities.
- Surpassed business sales targets by devising, deploying, and optimizing Type sales strategies.
- Increased sales through effective merchandising tactics, targeted promotions, and well-trained sales teams.
- Boosted sales performance by efficiently coordinating office tasks and supporting the sales team.
Education
Education -
Bellaire High School
Bellaire Texas06.2017
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Sales Customer Service Representative
AT&T
02.2022 - Current
Customer Service Representative
Wayfair
02.2020 - 10.2022
Sales
NRG Energy, Inc.
06.2018 - 02.2020
Education -
Bellaire High School
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