Anna Tembeck
West Harrison,NY
Summary
Extremely motivated manager with over 10 years of customer service and housekeeping/custodial background. Skilled in working under pressure and adapting to new situations and challenges to best meet the institution's mission. Hardworking Custodial manager skilled at keeping custodial staff operating efficiently. Knowledgeable about purchasing supplies, controlling costs and assigning tasks.
Overview
25
25
years of professional experience
Work History
Custodial Services Manager
American Museum Of Natural History
05.2017 - Current
- Manage custodial staff comprised of 28 full time union employees.
- Maintain quality service by enforcing quality/customer service standards; analyzing/resolving quality and customer service problems.
- Responsible for training all employees with the Diversey Learning Management System to improve compliance with cleaning protocols.
- Manage and utilize a web based quality tool Smart Inspect to report quality inspections.
- Plan and coordinate daily assignments/projects as needed.
- Oversee grounds for debris/snow removal using various tools and products.
- Part of the Museum's Diversity, Equity, and Inclusion training /workgroup initiatives.
- Maintain and develop client relationships and client satisfaction.
- Resolve client concerns, conducts follow-ups and inspections for satisfactory job performance.
- Work with Events and Conference Services to ensure Halls are cleaned prior to guest arriving and through out the event.
- Liaison with department managers/directors regarding cleaning requests
- Improved facility cleanliness by implementing efficient custodial procedures and team management strategies.
Operations Manager/Patient Experience Manager
Crothall Healthcare Environmental Services
05.2012 - 10.2017
- Responsible for directing and overseeing the operational needs of the housekeeping department in a 550 bed hospital.
- Served as a liaison between administration and hospital departments including nursing, social workers, dietary, engineering, etc.
- Responsible for staff scheduling to establish work areas and/or project duties.
- Participated in Facility Quality Assurance Program and Patient Satisfaction Program as required.
- Provided and monitored individual guidance and motivation to employees.
- Responsible for providing education, coaching and training as deemed necessary for the improvement of patient experience.
- Assigned equipment to staff, monitored daily equipment use, cleaning and maintenance.
- Worked collaboratively with housekeeping and supervisors to enhance inpatient experience, resolve patient concerns and address special requests while also dispatching concerns regarding other department services to appropriate personnel.
- Lead monthly departmental staff meetings.
- Responsible for displaying digestible data monthly regarding patient satisfaction.
- Educated staff, increase motivation and friendly competition among staff members, raise awareness.
- Maintained hospital needs and its “Journey to Excellence” to ensure that resolutions occurred while relating accordingly in a positive spirit to patients, housekeepers, nursing and department personnel and visitors.
- Responsible for overseeing the move and disinfecting of the units/furniture (beds,tables,couches,refrigerators) etc.
Medical Assistant
Dr.Brittis & Tannenbaum
03.2010 - 06.2012
- Gained ophthalmic experience while assisting FA for all surgical injections, vascular surgeries and prep.
- Assisted with basic patient work-ups including checking vision and optical coherence tomography on all patients.
- Responsible for keeping inventory on all medical supplies and office supplies.
- Handled front office duties including answering multi-line telephone system for appointments, transfer calls and delegate messages.
- Attending to all patient check-in and outs while also verifying and interpreting insurance co-pays and deductibles.
- Responsible for scheduling all appointments for check-ups, surgeries and procedures.
·
Co-owner & Manager
Tan Factory Tanning Salon
01.2000 - 09.2010
- Responsible for hiring and managing 25 employees.
- Trained and motivated employees to drive high performance sales.
- Dealt with client account problems and all customer service related issues.
- Handled the ordering of supplies and equipment.
Education
No Degree - CIMS Certification Expert
ISSA CIMS
Baltimore02.2024
Certified Custodial Supervisor - Management
Cleaning Management Institute
Baltimore, MD07.2021
Certified Firefighter - Firefighter I- Interior Firefighter
Richard A. Flynn Training Center
Elmsford, NY06.2021
Certified Medical Assistant - Medical
Sanford Brown Institute
White Plains, NY01.2009
Skills
- Proficient in Microsoft,Excel,PowerPoint
- Fluent in Spanish
- Billing and Collections
- Customer Service
- Leadership
- Collaboration
- Ability to work under pressure and meet established goals and objectives
- Strong service quality attitude
- Strong organizational and planning skills, responsiveness,attention to detail, and excellent follow-through
- Safety incident reporting
- Green Cleaning
- Workplace Safety
Timeline
Custodial Services Manager
American Museum Of Natural History
05.2017 - Current
Operations Manager/Patient Experience Manager
Crothall Healthcare Environmental Services
05.2012 - 10.2017
Medical Assistant
Dr.Brittis & Tannenbaum
03.2010 - 06.2012
Co-owner & Manager
Tan Factory Tanning Salon
01.2000 - 09.2010
No Degree - CIMS Certification Expert
ISSA CIMS
Certified Custodial Supervisor - Management
Cleaning Management Institute
Certified Firefighter - Firefighter I- Interior Firefighter
Richard A. Flynn Training Center
Certified Medical Assistant - Medical
Sanford Brown Institute
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