Anna Twigg
Clearfield,PA
Summary
Results-driven professional with extensive experience in customer service and team collaboration. Known for strong problem-solving skills and a commitment to delivering exceptional service. Eager to leverage expertise to enhance team efficiency and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Team Manager
Penn State Softball
State College, Pennsylvania
08.2025 - Current
- Supervised daily operations to ensure team efficiency and productivity.
- Inspired team members to consistently meet or exceed performance goals.
- Monitored team performance, tracked progress towards goals, identified improvement areas, and delivered actionable feedback.
- Facilitated conflict resolution within the team, promoting a collaborative work environment.
- Trained new employees on company policies and procedures.
- Oversaw bullpen operations to prepare relief pitchers for game situations., preparing relief pitchers for game situations.
- Maintained equipment and ensured proper functioning of catching gear daily.
Clerk
Old Town Road Dairy
Clearfield, PA
02.2023 - Current
- Operated cash register and processed customer transactions accurately.
- Operated cash register and handled transactions efficiently.
- Resolved customer inquiries and complaints to enhance satisfaction.
- Delivered exceptional customer service in fast-paced dining environment.
- Interacted with customers to foster a welcoming and enjoyable dining experience.
- Collaborated with team to enhance overall dining experience for guests.
- Coordinated with team members to streamline daily operations.
- Trained new staff on service procedures and customer interaction techniques.
- Maintained a professional attitude while working in a fast-paced environment.
- Followed safety protocols to maintain a clean work environment.
- Arranged storage areas for efficient space utilization for optimal space utilization.
- Observed other wait staff members' techniques to learn best practices for providing exceptional customer service.
Field Technician
Scoop Waste Management
Clearfield, PA
05.2025 - 08.2025
- Enhanced customer satisfaction through effective problem resolution with knowledgeable and friendly service.
- Recognized by management for providing exceptional customer service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Proposed innovative ideas and solutions that improved team performance and outcomes.
- Executed daily operational tasks to ensure smooth workflow. accurately and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Ensured cleanliness of assigned areas using appropriate cleaning supplies and equipment for optimal environment.
Education
High School Diploma -
Clearfield Area Junior Senior High School
Clearfield, PA05-2024
Some College (No Degree) - Communication Sciences And Disorders
Pennsylvania State University
University Park, PASkills
- Team management
- Customer service
- Effective communication
- Problem solving
- Goal setting
- Decision making
- Team collaboration
- Time management
References
References available upon request.
Timeline
Team Manager
Penn State Softball
08.2025 - Current
Field Technician
Scoop Waste Management
05.2025 - 08.2025
Clerk
Old Town Road Dairy
02.2023 - Current
High School Diploma -
Clearfield Area Junior Senior High School
Some College (No Degree) - Communication Sciences And Disorders
Pennsylvania State University