Experienced Service Manager with a focus on staff training, operational management, and financial reporting. Proven ability to mentor teams and improve service quality, resulting in enhanced customer experiences and operational efficiency.
Overview
2
2
years of professional experience
Work History
Server
Hibachi Buffet & Grill
Warner Robins, Georgia
02.2026 - Current
Delivered high-quality service to numerous customers daily, fostering positive dining experiences.
Addressed guest inquiries and resolved concerns promptly, enhancing customer satisfaction.
Operated POS terminals to input orders, split bills, and calculate totals.
Supported team members during peak hours, contributing to improved service efficiency.
Service Manager
Steak N Shake
Warner Robins, Georgia
09.2024 - 02.2026
Trained and supervised staff on service protocols and operational standards to enhance team compliance and service quality.
Mentored newly hired employees on various company programs to accelerate their integration and performance.
Executed nightly deposits with precision, ensuring accurate financial reporting and safeguarding of assets.
Managed and allocated tips for servers at shift's end to maintain fair distribution and accountability.