Anna Valencia
Summary
Dynamic and results-driven professional with a proven track record at New Moon Coffee, excelling in customer service and conflict resolution. Adept at time management and relationship building, I consistently enhanced client satisfaction and fostered loyalty through personalized service and effective communication. Committed to maintaining high standards in fast-paced environments.
Outgoing and results-driven individual excelling in communication and relationship-building. Possesses foundational knowledge of sales techniques and adept at leveraging persuasive communication and negotiation skills. Committed to driving revenue growth and fostering customer satisfaction.
Sales professional equipped with robust background in fostering client relationships and achieving sales targets. Known for strong focus on teamwork and delivering results. Adaptable to changing market conditions and skilled in persuasive communication and strategic planning.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Barista
New Moon Coffee
07.2025 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Cook
Benvenutos
08.2025 - 08.2025
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
Sales Representative
CutCo Vector Marketing
05.2025 - 08.2025
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Construction Assistant
Heritage
05.2023 - 09.2024
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Gathered and disposed of worksite debris to remove safety hazards.
- Utilized construction tools and machinery to effectively complete job site projects.
Education
High School Diploma -
Wyldewood Christian School
Oshkosh, WI05-2025
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- On time
- Problem-solving
- Team collaboration
- Positive and professional
- Conflict resolution
- Cash register operations
- Organizational skills
- Resolving complaints
- Relationship building
- Sales expertise
Certification
- Certified in Microsoft Office Pro - 2025
Languages
Spanish
Native or Bilingual
Timeline
Cook
Benvenutos
08.2025 - 08.2025
Barista
New Moon Coffee
07.2025 - Current
Sales Representative
CutCo Vector Marketing
05.2025 - 08.2025
Construction Assistant
Heritage
05.2023 - 09.2024
High School Diploma -
Wyldewood Christian School
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