Anna Vidana-Brown
Baraboo
Summary
Office manager specializing in organizational efficiency and effective communication. Proven track record in leading teams, managing payroll, and overseeing administrative functions. Ensures compliance with policies to foster a cohesive and productive workplace.
Overview
27
27
years of professional experience
Work History
Office Manager
Ho-Chunk Gaming - WD
Baraboo
12.2023 - Current
- Talented manager with dynamic approach to leadership, ensuring smooth office operations through articulate communication and strong organizational skills.
- Maintained daily office services by preparing payroll, designing filing systems, entering billing, processing requisitions, and monitoring clerical functions.
- Provided administrative support for executive staff by scheduling meetings, preparing agendas, and recording meeting minutes to ensure effective communication.
- Led meetings, keeping staff informed of changes or new requirements in policies and procedures.
- Coordinated tasks with Ticketmaster to enhance operational efficiency and support seamless office functions.
- Driven by passion for achievement and excellence, consistently fostering positive and productive work environment.
- Prepared purchase orders and routed to project manager for approval.
Marketing Assistant /Entertainment
Ho-Chunk Gaming - WD
Baraboo
06.2022 - Current
- Work as primary contact in all aspects of special events and functions.
- Coordinate activities with all departments involved in event operation, (maintenance, construction security, ticket sales, setting up layout) to ensure the guests' expectations are met before, during, and after events and functions.
- Create, maintain and generate reports for special events on Ticketmaster1 and TMWIN.
- Document and maintain files of all paperwork relating to promotions and parties/special events.
- Assisted and supported Marketing department in daily operations.
- Delivered excellent customer service to internal and external guests/vendors.
- Completed additional responsibilities to enhance operational support.
Tenant Services Specialist/ Housing Inspector
HHCDA
Tomah
07.2021 - 06.2022
- Received and processed all applications for residency, Rental Assistance, Veterans Supportive Housing, Down Payment Assistance, Post-Secondary Rental Assistance.
- Followed up with tenants on housekeeping issues, late rental payments, and lease violations to ensure compliance and support.
- Issued lease violation notices and conducted follow-up to enforce lease compliance and address tenant concerns.
- Worked closely with other HHCDA departments for adherence to lease requirements and Ho-Chunk Nation ordinances.
- Perform move-in sessions with new tenants and ensure all paperwork is signed and in order prior to giving keys to the resident.
- Prepared move-in paperwork for potential tenants.
- Performed annual re-certification of tenants, ensuring all required data was collected and new leases were executed for the current year.
- Ensured confidentiality of sensitive tenant information in all interactions.
Human Resources Specialist
Spectra (HCG Wis Dells, Wittenberg & BRF F&B)
Baraboo
02.2019 - 07.2020
- Performed full-cycle recruitment, from job postings to selection and onboarding of new hires.
- Coordinated onboarding process for new employees, facilitating orientation and training.
- Managed and scheduled Career Fairs for all three (3) Food & Beverage Departments.
- Provided guidance on payroll, benefits and other HR matters to staff members.
- Maintained and processed payroll for all three (3) facilities.
- Updated employee records to enhance accuracy and support compliance with regulations.
- Managed employee files across three facilities, ensuring organization and compliance.
- Assisted Food & Beverage Manager with daily administrative tasks to ensure efficient operations.
- Collaborated with fellow Administrative Assistant to share responsibilities and improve office efficiency.
Administrative Assistant
HCG WIS Dells Food & Beverage
Baraboo
05.2017 - 02.2019
- Managed current and new hire paperwork to streamline onboarding process.
- Maintained and processed payroll for F&B staff.
- Answered phone calls, directed inquiries to appropriate personnel, and responded to customer requests to enhance service quality.
- Collaborated with team members to support seamless operations across all venues.
- Protected confidential information to maintain trust and privacy.
Stylist
Cost Cutters
Reedsburg
04.2017 - 05.2017
- Executed haircuts, color treatments, and styling services efficiently.
- Performed hair cutting and styling for men, women, and children, tailoring services to individual preferences.
- Assisted walk-in clients with hairstyling requests, providing personalized consultations to achieve desired looks.
- Consulted with clients to determine desired styles and preferences.
- Maintained cleanliness and organization of salon tools and workstations.
Stylist
Great Clips
Lake Delton
11.2016 - 04.2017
- Styled hair for diverse clients using current trends and techniques.
- Consulted with clients to determine desired looks and styles.
- Executed hair cutting and styling techniques, enhancing client satisfaction.
- Managed walk-in appointments and client requests, ensuring smooth service delivery.
- Maintained cleanliness and organization of styling tools and workstations.
Designer Stylist
JC Penney Salon
Onalaska
07.2014 - 07.2015
- Hair cutting, perms, highlights, hair coloring, manicures, pedicure and waxes.
- Coordinated client walk-ins and scheduled appointments to optimize daily client flow and enhance service availability.
- Maintained jump journal with detailed appointment records, including client names and services performed, to ensure accurate tracking of client history.
Executive Administrative Assistant
HCN Dept of Housing
Tomah
06.2011 - 05.2013
- Managed and maintained executives' schedules to optimize time allocation and enhance productivity.
- Provided comprehensive administrative support to executives, ensuring efficient office operations.
- Protected confidential information, ensuring trust and security within the organization.
- Supervised and trained clerical staff to ensure efficient operations and high-quality support.
- Managed and maintained payroll for housing staff.
- Work closely with Ho-Chunk Tribal members about Home Ownership questions.
Customer Service Representative
APAC Customer Service inc.
La Crosse
12.2008 - 02.2010
- Achieved goals for first call resolution (FCR), entire rep performance (ERP), and call sequencing to enhance customer satisfaction.
- Resolved customer complaints and inquiries courteously and efficiently, ensuring a positive customer experience.
- Inbound call only: billing issues and plan changes.
- Monitored support lists and assisted co-workers with questions and supervisor calls to foster a collaborative work environment.
- Protected confidential information to uphold customer trust and privacy standards.
Cashier/Customer service
Wal-mart
Black River Falls
11.2006 - 08.2008
- Operated cash register, processed transactions quickly and accurately while adhering to company procedures.
- Processed merchandise returns, refunds, and exchanges through register system, ensuring customer satisfaction with warranty repairs.
- Documented defective tags for damaged merchandise and submitted items to Claims Department for processing.
Program Administrative Assistant
HCN Small Business Division
Black River Falls
07.2006 - 01.2007
- Coordinated program schedules and appointments for the Small Business Division.
- Managed correspondence and communication for team members and stakeholders.
- Organized documentation and filing systems to maintain project efficiency.
- Developed and updated Business Loan Program materials to ensure clarity and relevance for users.
- Cultivated strong working relationships with employees, departments, and Ho-Chunk Tribal Members to facilitate collaboration.
Administrative Assistant
Urban inter-tribal center of texas
Dallas
11.2003 - 06.2004
- Managed scheduling and coordination of appointments for community events.
- Composed and formatted letters, memorandums, faxes, and invoices to ensure clear communication.
- Maintained accurate records of client interactions and services provided.
- Assisted with preparation of reports and presentations for board meetings.
- Designed promotional flyers and posters using Adobe Illustrator CS to enhance visual outreach.
Records File Clerk
HCN Department of Justice
Black River Falls
06.1999 - 08.2003
- Maintained ETA Controlled Correspondence filing system for Department of Labor Employment & Training Administration, ensuring efficient document retrieval.
- Safeguarded client privacy by securely managing and organizing confidential documents.
- Created and maintained spreadsheets to track client payments, ensuring accurate financial records.
Education
Certification -
The Salon Professional Academy
Onalaska06-2014
Diploma -
Black River Falls Senior High
Black River Falls06-1999
Skills
- Office management
- Document management
- Payroll processing
- Customer service
- Data entry
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Print management
- Office organization
- Flexible and adaptable
References
References available upon request
Timeline
Office Manager
Ho-Chunk Gaming - WD
12.2023 - Current
Marketing Assistant /Entertainment
Ho-Chunk Gaming - WD
06.2022 - Current
Tenant Services Specialist/ Housing Inspector
HHCDA
07.2021 - 06.2022
Human Resources Specialist
Spectra (HCG Wis Dells, Wittenberg & BRF F&B)
02.2019 - 07.2020
Administrative Assistant
HCG WIS Dells Food & Beverage
05.2017 - 02.2019
Stylist
Cost Cutters
04.2017 - 05.2017
Stylist
Great Clips
11.2016 - 04.2017
Designer Stylist
JC Penney Salon
07.2014 - 07.2015
Executive Administrative Assistant
HCN Dept of Housing
06.2011 - 05.2013
Customer Service Representative
APAC Customer Service inc.
12.2008 - 02.2010
Cashier/Customer service
Wal-mart
11.2006 - 08.2008
Program Administrative Assistant
HCN Small Business Division
07.2006 - 01.2007
Administrative Assistant
Urban inter-tribal center of texas
11.2003 - 06.2004
Records File Clerk
HCN Department of Justice
06.1999 - 08.2003
Certification -
The Salon Professional Academy
Diploma -
Black River Falls Senior High