Anna Villarreal
Garden Grove,CA
Summary
Seeking a position in a growing company that will benefit from my customer service experience. Utilizing my excellent communication skills and knowledge of working in a diverse environment to create customer loyalty. Be an employee with a well-established company where I can grow. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Guest Service Operation
Disneyland
Anaheim, CA
09.2014 - Current
- Recognized by peers, management, and guests for excellence in guest service and performance
- Provide remarkable guest service
- Responded to customer requests and concerns, ensuring all guests have a personal and enjoyable experience in line with the company's core values
- Taught and trained team members on basic ride operations for various attractions.
Barista, Starbucks
Garden Grove, CA
09.2021 - 11.2021
- Suggested food and pastry items to complement beverage orders
- Retained knowledge of menu items to assist customers with beverage selections
- Maintained speed and accuracy when preparing beverage recipes and specialty drinks to minimize customer wait times.
Clinical Medical Assistant
SOS Children and Family Health Center
Newport, CA
05.2017 - 10.2017
- Recorded patients' medical history, vital statistics and information such as test results in medical records
- Prepared treatment rooms for patient examinations; kept rooms neat and clean
- Interviewed patients to obtain medical information; measured their vital signs, weight, and height.
Sales Floors Supervisor/Customer Service
Skechers
Anaheim, CA
10.2016 - 05.2017
- Greeted customers entering establishments
- Helped customers by providing information about Sketchers shoe brand
- Supervised sales floor and made sure everything looked neat.
Electronics and Back Room
Target
Garden Grove, CA
09.2013 - 09.2014
- Conferred with customers by telephone or in-person to provide information about products or services
- Take or enter orders, cancel accounts, or obtain details of complaints
- Established and identified prices of goods, services or admission, and tabulated bills using calculators, cash registers, and optical price scanners.
Education
Associate - Liberal Arts : Community Services
Santa Ana College
02.2021
Associate - Social and Behavioral Science
Santa Ana College
02.2021
San Jose Clinical Medical Assistant Program -
Hope Builders Taller
09.2019
Skills
- Critical thinking
- Microsoft Word
- Cultural awareness
- Task prioritization
- Customer service abilities
- Guest accommodations
- Bilingual Spanish/English
Timeline
Barista, Starbucks
09.2021 - 11.2021
Clinical Medical Assistant
SOS Children and Family Health Center
05.2017 - 10.2017
Sales Floors Supervisor/Customer Service
Skechers
10.2016 - 05.2017
Guest Service Operation
Disneyland
09.2014 - Current
Electronics and Back Room
Target
09.2013 - 09.2014
Associate - Liberal Arts : Community Services
Santa Ana College
Associate - Social and Behavioral Science
Santa Ana College
San Jose Clinical Medical Assistant Program -
Hope Builders Taller