Summary
Work History
Education
Skills
Timeline
Generic

Aliscea Gibson

Gainesville ,Ga

Summary

Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Highly communicative professional with more than 15+ years of expertise as Concierge for high-end hotel chains. Team player provides exceptional guest service. Background in industry positions at luxury resorts where client satisfaction is of utmost importance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Health Care position. Ready to help team achieve company goals.

Work History

Guest Service Representative

RaceTrac
Gainesville
09 2023 - Current
  • Implemented upselling strategies during check-in process to maximize revenue opportunities without compromising guest satisfaction levels.
  • Enhanced guest satisfaction by providing exceptional customer service at the front desk.
  • Implemented guest feedback system to gather insights for service improvements.
  • Enhanced guest satisfaction by promptly addressing and resolving inquiries and concerns.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Managed check-in and check-out processes, ensuring smooth experience for guests.

CNA/RA

Manor Lakes
Oakwood
08 2023 - 09 2023
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Reduced patient stress levels through effective communication and active listening skills.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
  • Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.

CNA/ RA

Cedarhurst Senior Living
Oakwood
06 2022 - 07 2023
  • Followed directions of licensed nurses to administer medications and treatments.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Prevented cross-contamination by cleaning and sterilizing equipment.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Transported patients between rooms and appointments or testing locations.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Documented patient information and care activities in electronic health record.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Administered prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
  • Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.

Lead Teacher

Storybrook Academy
Flowery Branch
04 2021 - 06 2022
  • Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
  • Conferred with parents about student progress to boost family involvement and enhance student support.
  • Used data-driven decision-making processes to analyze student performance trends and adjust instructional practices accordingly, leading to improved outcomes.
  • Designed and executed project-based learning experiences, promoting teamwork, problem-solving skills, and real-world connections for students.
  • Organized field trips that enriched classroom learning experiences by connecting students with real-world applications of course concepts.
  • Worked one-on-one with students and student teachers to increase overall classroom success.
  • Assisted in coordinating school-wide events such as science fairs and literacy nights, enhancing community involvement and support for education initiatives.
  • Guided student teachers and teaching aides in classroom management, leading by example and thoroughly answering questions.
  • Planned and implemented different daily activities to enhance overall development and growth of every student.
  • Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
  • Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
  • Created lessons and online testing materials to facilitate remote learning.
  • Improved students' analytical skills by introducing state-of-the-art computer program technologies.

CNA/RA

Manor Lakes Assisted living
Oakwood Georgia
02 2019 - 03 2020
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
  • Contributed to successful discharge planning through coordination with social services and rehabilitation facilities.
  • Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.

Food Service Worker

Northeast Georgia Medical Center
Gainesville
11 2017 - 12 2018
  • Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
  • Developed and maintained positive relationships with customers to enhance service.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Set up and broke down food service lines quickly to maintain service flow.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.

Education

Lanier Technical College

Skills

  • Policy and procedure adherence
  • Guest experiences
  • Guest accommodations
  • Reporting capabilities
  • Vendor interaction
  • Attention to Detail
  • Maintenance and Repair
  • Good Telephone Etiquette
  • Excellent Communication
  • Critical Thinking
  • Clerical Support
  • Teamwork and Collaboration
  • Analytical and Critical Thinking
  • Cultural Awareness
  • Written Communication
  • PPE Compliance
  • Problem-Solving

Timeline

Guest Service Representative

RaceTrac
09 2023 - Current

CNA/RA

Manor Lakes
08 2023 - 09 2023

CNA/ RA

Cedarhurst Senior Living
06 2022 - 07 2023

Lead Teacher

Storybrook Academy
04 2021 - 06 2022

CNA/RA

Manor Lakes Assisted living
02 2019 - 03 2020

Food Service Worker

Northeast Georgia Medical Center
11 2017 - 12 2018

Lanier Technical College

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Aliscea Gibson