Theresa Hartwig
Retail
Paola,KS
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
23
23
years of professional experience
2
2
years of post-secondary education
Work History
Guest Service Representative
Kwiktrip
Monroe, WI
12.2016 - 07.2023
- Oversaw fast-paced front register operations and guests' needs in a timely manner.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Assisted store leaders in the training of new coworkers.
- Assisted in putting away truck, keeping the store looking clean and ready for guests and working in any department where I was needed.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
Stylist
Maurice’s
Monroe, WI
11.2014 - 04.2018
- Prepared items for displays by buffing surfaces and arranging layouts.
- Recorded notes for future reference about customer preferences and services delivered.
- Supported cash wrap by receiving phone calls, entering in purchases, and collecting payments for services rendered.
- Monitored current trends to understand fashions and better serve customer needs.
Gas Station Attendant
Citgo
Darlington, WI
03.2014 - 08.2017
- Cleaned up gas and other spills in accordance with spill procedures.
- Maintained inventory of all saleable items.
- Counted nightly income, categorizing, and sending to bank on weekly basis.
- Facilitated sales of services and goods.
- Responsible for making certain that all gas pumped was paid in full.
Director of Call Center Quality Assurance
IPacesetters
Monroe, WI
06.2000 - 04.2014
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
Education
Retail
Blackhawk Technical College
Janesville, WI 05.2014 - 07.2014
General Stufies
El Dorado High School
El Dorado, KS 09.1978 - 05.1980
Skills
Guest accommodations
undefinedTimeline
Guest Service Representative
Kwiktrip
12.2016 - 07.2023
Stylist
Maurice’s
11.2014 - 04.2018
Retail
Blackhawk Technical College
05.2014 - 07.2014
Gas Station Attendant
Citgo
03.2014 - 08.2017
Director of Call Center Quality Assurance
IPacesetters
06.2000 - 04.2014
General Stufies
El Dorado High School
09.1978 - 05.1980
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