Hugh Vaughan
Guest Service Representative
Haltom City,Texas
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication with over 2 years of experience.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Guest Service Representative
NRH Rec Centre
North Richland Hills, TX
09.2020 - Current
- Oversaw fast-paced front desk operations and attended to guests' needs at a busy facility.
- Used computer software to manage new and previous members accounts, process insurance information, and help aid in class registration.
- Handled facility and membership related issues
- Provided tours of the facility and aided visitors with questions and concerns
- Oversaw Public Amenities during work hours
Sales Associate
Grapevine Market On Main
Grapevine, TX
10.2019 - 06.2020
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
- Increased sales by offering advice on purchases and promoting additional products.
- Provided positive first impressions to welcome existing, new and potential customers.
Lifeguard
Chisholm Aquatics Center
Hurst, TX
05.2018 - 08.2019
- Maintained rescue equipment by conducting inspections and completing basic repairs.
- Observed weather and water conditions and alerted visitors to potential dangers, storms and rip currents.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Saved distressed persons using rescue techniques and equipment.
- Performed lifesaving measures during incidents until paramedics arrived on scene.
- Attentively monitored swimmers to identify distress.
Education
No Degree - Physical Therapy
Tarrant County College District
Fort Worth, TX 05.2001 -
High School Diploma -
Richland High School
North Richland Hills, TX 08.2015 - 05.2020
Skills
Guest experiences
Certification
Community Adult & Pediatric CPR / AED / Standard First Aid
Timeline
Community Adult & Pediatric CPR / AED / Standard First Aid
02-2021
Guest Service Representative
NRH Rec Centre
09.2020 - Current
Sales Associate
Grapevine Market On Main
10.2019 - 06.2020
Lifeguard
Chisholm Aquatics Center
05.2018 - 08.2019
High School Diploma -
Richland High School
08.2015 - 05.2020
No Degree - Physical Therapy
Tarrant County College District
05.2001 -
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