Alisha Cicero
Las Vegas
Overview
9
9
years of professional experience
Work History
Guest Service Representative
Best Crowd Management
Las Vegas, NV
03.2021 - Current
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Sales Associate
Saks OFF 5TH
Las Vegas, NV
04.2015 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Education
Associate of Arts - Public Relations
University of Southern Nevada
Las Vegas, NV05.2001
Skills
Customer Service
Guest accommodations
Guest Relations
Issue Resolution
Guest Orientation
Complaint Handling
Event Information Management
Guest experiences
Celebrity Guest Support
Timeline
Guest Service Representative
Best Crowd Management
03.2021 - Current
Sales Associate
Saks OFF 5TH
04.2015 - Current
Associate of Arts - Public Relations
University of Southern Nevada