Hotel General Manager
Lee Roy Russell
First Service Residential
Seagoville,TX
Work Preference
Work Type
Full Time
Location Preference
On-Site
Location:
Seagoville, TXDallas, TX
Open to relocation:
Yes
Minimum Desired Compensation
$65000/yr
Important To Me
Career advancementWork-life balanceFlexible work hoursPaid time offHealthcare benefitsCompany CulturePersonal development programsPaid sick leave
1
Certification
21
years of professional experience
Results-driven Hotel General Manager with a strong background in hotel operations and guest experience optimization. Expertise in budget management, cost control, and profitability strategies. Demonstrated leadership in team development and adherence to brand standards, consistently enhancing customer service and operational excellence.
Work History
Guest Service Representative
6 Months- Managed check-in and check-out processes efficiently, streamlining guest experiences.
- Resolved guest inquiries and complaints promptly, enhancing overall service quality.
- Greeted guests warmly, ensuring a positive first impression and fostering customer satisfaction.
- Developed strong relationships with repeat guests, promoting loyalty and repeat business.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Managed check-in and check-out processes, ensuring smooth experience for guests.
- Enhanced guest satisfaction by promptly addressing and resolving inquiries and concerns.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Participated in ongoing training programs to stay current on industry trends, best practices, and emerging technologies affecting the hospitality sector.
- Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.
- Streamlined check-in and check-out processes for increased efficiency and guest convenience.
- Implemented guest feedback system to gather insights for service improvements.
- Contributed to an increase in repeat business by developing strong relationships with guests.
- Fostered positive atmosphere, greeting guests warmly upon arrival.
- Maintained high level of professionalism and discretion when dealing with guests.
- Created welcoming and comfortable environment for guests.
- Handled customer complaints to satisfy and retain guests.
Security Gate Guard
12 Years 10 Months- Delivered exceptional customer service by addressing inquiries and resolving issues to enhance customer satisfaction.
- Utilized product knowledge to assist customers effectively with their questions and concerns.
- Maintained a high level of product knowledge to effectively assist customers with their questions and concerns.
- Developed strong relationships with key clients through regular communication and personalized support.
- Trained new team members on company policies and best practices to strengthen overall team performance in customer service.
- Utilized CRM software to accurately document interactions with customers and track issue resolution progress.
General Manager
1 Year 5 Months- Oversaw all aspects of daily hotel operations, including staff management, guest services, and financial performance.
- Created employee schedules to ensure adequate staffing during peak hours and control labor costs.
- Created employee schedules to optimize staffing during peak hours and manage labor costs effectively.
- Conducted staff performance evaluations and provided feedback to enhance individual and team performance.
- Implemented cost control measures to maximize profitability and reduce unnecessary expenses.
- Implemented cost control measures that streamlined expenses and supported overall profitability.
- Ensured compliance with hotel policies and industry regulations.
- Managed inventory levels to optimize stock availability while minimizing carrying costs.
General Manager
2 Years- Directed budget implementations, employee reviews, training programs, and scheduling to optimize operational efficiency.
- Cultivated strong relationships with clients, vendors, and partners for sustained success.
- Led a diverse team, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to enhance service delivery and foster collaboration.
- Supervised daily hotel operations to ensure exceptional guest experiences and maintain high service standards.
Assistant General Manager
5 Years 11 Months- Managed store cash intake with exceptional accuracy and prepared daily bank deposits.
- Placed inventory orders and oversaw restocking procedures to ensure optimal stock levels and support operational efficiency.
- Motivated and guided team members to achieve operational targets.
- Motivated and guided team members, resulting in attainment of operational targets and improved team cohesion.
- Placed inventory orders and oversaw restocking procedures to maintain operational efficiency.
- Strategized long-term business objectives and integrated guest feedback to enhance service quality and operational processes.
- Strategized long-term business objectives and integrated guest feedback for process enhancements.
Front Desk Receptionist
10 Years 9 Months- Greeted guests warmly at front desk, streamlining check-in and check-out processes for enhanced guest experience.
- Maintained organized, pristine front office area to foster a welcoming atmosphere for guests.
- Maintained an organized and pristine front office area, creating a welcoming environment.
- Created positive first impressions through cordial visitor greetings, contributing to overall guest satisfaction.
Education
High School Diploma
Skills
Customer service
Staff management
Revenue optimization
Front desk operations
Complaint handling
Reservation management system
Reservation processing
Operational efficiency
Guest experiences
Cash handling experience
Payment processing
Communication skills
Verbal communication
Effective comms
Conflict resolution
Guest service enhancement
Organizational skills
Multitasking
Team Management
Collaboration
Relationship management
Relationship building
Training mentorship
Delegation
Mentoring
Dependability
Problem-solving
Guest service
Decision making
Organizational ability
Guest engagement
Customer loyalty
Cost control
Revenue management
Accounting
Operations management
Account management
Inventory revenue control
Cash management
Guest feedback analysis
Strategic planning
Guest check-in systems
Brand Management
POS systems
Property management tools
Billing accuracy
Guest loyalty programs
Detail-oriented
Cash handling
Multitasking Abilities
Loyalty promotion
Organizational management
Team collaboration
Team building
Organizational Skills
Computer skills
Multitasking Abilities
Reliability
Analytical thinking
Problem-solving skills
Reliability
Effective comms
Professionalism
Accomplishments
- Supervised team of 10 staff members.
Certification
ServSafe Food Handler Certification, ServSafe, Food Safety Certification, First Aid Certification, Food Handler Certification, Driver's License, 03/2022, CPR Certification, 08/2024, Food Safety Certification, 05/2022, Food Manager Certification, TABC Certification, 05/2024
Interests
Sports
Timeline
Guest Service Representative
Comfort Inn Hotel
04.2026 - CurrentRead More
General Manager
Comfort Suites
06.2024 - 11.2025Read More
General Manager
Sonesta-ES-Suites
04.2022 - 04.2024Read More
Assistant General Manager
Homewood Suites by Hilton Dallas Market Center
05.2016 - 04.2022Read More
Security Gate Guard
First Service Residential
12.2013 - CurrentRead More
Front Desk Receptionist
Homewood Suites By Hilton DALMC
08.2005 - 05.2016Read More
Irving High School
High School Diploma
Read More
Personal Information
- Title: General Manager
- Driving License: Driver's License