Anna Wang
Moorhead,MN
Summary
Proven Written Correspondence Specialist with exceptional communication skills and a strong focus on deadline management. Skilled in compliance monitoring and document management, driving efficiency and enhancing inter-departmental collaboration.
Overview
19
19
years of professional experience
Work History
Written Correspondence Specialist
Noridian Healthcare Solutions
Fargo, ND
09.2015 - 01.2026
- Facilitated effective communication between departments to resolve inquiries promptly.
- Streamlined correspondence processes, enhancing response times for client interactions.
- Developed templates for standard correspondence, improving consistency and quality.
- Trained new staff on correspondence protocols and best practices to ensure accuracy.
- Oversaw documentation workflows, ensuring compliance with organizational policies and regulations.
- Mentored team members on complex cases, fostering skill development and knowledge sharing.
- Assisted in the preparation of annual reports or other regulatory filings as necessary on behalf of the organization.
- Reduced response time to inquiries by prioritizing emails, letters, and phone calls from customers, stakeholders, or colleagues.
- Delivered high-quality results under tight deadlines by effectively managing multiple tasks simultaneously.
- Organized and maintained critical communications.
- Updated departmental policies and procedures as needed to ensure alignment with company goals and compliance requirements.
- Resolved patient inquiries and concerns, ensuring timely and accurate information delivery.
- Collaborated with cross-functional teams to address complex patient issues effectively and efficiently.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Maintained accurate records of customer interactions in CRM systems to ensure service consistency.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Direct Support Professional
Solutions Behavioral Healthcare
Moorhead, MN
08.2009 - 02.2011
- Collaborated with interdisciplinary teams to develop and implement personalized care plans for diverse client needs.
- Monitored and documented client progress, ensuring compliance with established behavioral health protocols and guidelines.
- Facilitated communication between clients, families, and healthcare providers, fostering a supportive care environment.
- Trained new staff on best practices in client support and safety procedures, promoting team effectiveness.
CNA
Eventide
Moorhead, MN
01.2007 - 01.2010
- Provided compassionate care to residents, ensuring comfort and dignity during daily activities.
- Assisted with bathing, grooming, and dressing, promoting independence and personal hygiene among patients.
- Monitored vital signs and reported changes in patient conditions to nursing staff for timely intervention.
- Collaborated with interdisciplinary teams to create personalized care plans that meet individual resident needs.
Education
High School Diploma -
Moorhead Senior High School
Moorhead, MNSkills
- Exceptional communication
- File organization
- Microsoft office
- Policy enforcement
- Typing speed
- Document management
- Compliance monitoring
- Proofreading
- Report generation
- Confidentiality
- Language proficiency
- Strong writing
- Email management
- Team collaboration
- Deadline management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Written Correspondence Specialist
Noridian Healthcare Solutions
09.2015 - 01.2026
Direct Support Professional
Solutions Behavioral Healthcare
08.2009 - 02.2011
CNA
Eventide
01.2007 - 01.2010
High School Diploma -
Moorhead Senior High School