Anna Ward
Milwaukee
Summary
Dynamic professional with extensive experience in customer service and claims processing at DentaQuest. Proven ability to resolve complex issues through cross-functional collaboration and critical thinking. Recognized for enhancing data accuracy and efficiency as a Data Entry Administrator at Brady Corporations. Adaptable and detail-oriented, committed to delivering exceptional results.
Overview
9
9
years of professional experience
Work History
Complaints and Grievances/ Answering Service
A.W Companies
10.2022 - Current
- Received, documented and processed customer’s complaints.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Resolved customer complaints by investigating issues, collaborating with relevant departments, and implementing timely resolutions.
- Identified systemic failings.
- Acted as a point of contact for customers relaying messages and information accurately.
- Transferred calls to the appropriate departments or individuals.
Claims Representative
DentaQuest
03.2018 - 06.2022
- Worked productively in fast-moving work environment to process large volumes of dental claims.
- Followed up with customers on unresolved issues.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
- Collaborated with cross-functional teams to expedite complex claims investigations and resolutions.
- Conducted detailed assessments of claims documents, ensuring accuracy and completeness before submission for approval.
- Trained new Claims Representatives on company policies, procedures, and software systems, improving overall team productivity.
- Coordinated with healthcare providers to verify treatment plans and expenses.
Data Entry Administrator
Brady Corporations
12.2015 - 03.2018
- Maintained high levels of data confidentiality, adhering to strict security protocols and guidelines.
- Improved data accuracy by meticulously verifying and correcting information during entry.
- Reduced errors and increased efficiency through thorough proofreading and editing of entered data.
- Remained adaptable to changing workloads and priorities while maintaining a high level of organization and attention to detail.
- Managed large volumes of complex information, ensuring that all records were properly stored in appropriate databases.
- Optimized existing spreadsheets for better tracking and analysis of entered data.
Education
High School Diploma -
Transition
Milwaukee, WISkills
- Customer service
- Claim processing
- Data management
- Cross-functional collaboration
- Issue resolution
- Flexible and adaptable
Timeline
Complaints and Grievances/ Answering Service
A.W Companies
10.2022 - Current
Claims Representative
DentaQuest
03.2018 - 06.2022
Data Entry Administrator
Brady Corporations
12.2015 - 03.2018
High School Diploma -
Transition
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