Receptionist / Patient Referral Coordinator
Mitt Lary Family Practice
Northport
07.2015 - 06.2023
- Coordinated patient referrals to specialists and healthcare providers for optimal care.
- Assisted in developing referral guidelines to ensure compliance and quality standards.
- Trained new staff on referral coordination processes and best practices consistently.
- Managed multi-line phone system for incoming and outgoing calls.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Processed customer payments using cash registers / terminals according to company policies and procedures.