Open To Work
Anna Weaver
Summerville,SC
Summary
Dedicated operations and wellness professional with a Bachelor’s degree in Exercise Science and extensive leadership experience. Passionate about promoting health, developing high-performing teams, and creating exceptional experiences through community engagement, operational excellence, and people-centered leadership.
Overview
10
10
years of professional experience
Work History
Operations Director
Chick-Fil-A
07.2021 - Current
- Directed daily operations in one of the organization's highest-volume locations.
- Improved customer experience metrics to the top 20% of the chain.
- Developed leadership training, onboarding programs, and SOPs.
- Reduced supply costs by approximately $2,500 per month through process improvements.
- Co-founded an employee run club promoting wellness and team engagement.
- Partnered with executive leadership to implement organizational initiatives.
- Managed team performance through mentoring, coaching, and regular feedback sessions.
- Analyzed operational data to identify areas for improvement and optimize workflow processes.
Team Leader
Chick-fil-A
07.2018 - 07.2021
- Implemented efficient workflow strategies, improving order accuracy and reducing wait times during peak hours.
- Resolved customer complaints promptly, enhancing overall guest satisfaction and loyalty.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Team Member
Chick-fil-A
01.2016 - 07.2018
- Provided exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Assisted team members during peak hours, fostering collaboration and teamwork.
- Maintained accurate inventory records, supporting supply chain management efforts.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Education
Bachelor of Science - Exercise Science
College of Charleston
Charleston, SC05-2020
Skills
Operations Management
Team Leadership
Health & Wellness Promotion
Community Outreach & Engagement
Customer Service Excellence
Staff Training & Development
Program & Event Coordination
Relationship Building
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteSalary Range
$56000/yr - $200000/yrClinical and Community Experience
- Developed and implemented individualized motor and aquatic therapy plans for a child with disabilities with a group called "Fit-Katz" while I was a student at the College of Charleston
- Adapted therapeutic activities to support motor development and achieve individualized goals.
- Collaborated with faculty, caregivers, and classmates to provide safe, engaging, and evidence-based interventions
- Built meaningful relationships while promoting confidence, physical activity, and overall well-being
Timeline
Operations Director
Chick-Fil-A
07.2021 - Current
Team Leader
Chick-fil-A
07.2018 - 07.2021
Team Member
Chick-fil-A
01.2016 - 07.2018
Bachelor of Science - Exercise Science
College of Charleston