Anna Weier
Roseville,MI
Summary
Customer-focused sales and service professional with insurance agency experience and a proven ability to build client relationships, assess customer needs, and recommend personalized solutions. Skilled at delivering exceptional service in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Salon Consultant
Chili Pepper Tanning & Wellness
Berkley, MI
01.2025 - Current
- Recommended memberships, retail products, and wellness services based on customer needs.
- Delivered exceptional customer service while balancing phone calls, payments, scheduling, and front desk operations.
- Built strong customer relationships through personalized service and effective communication.
Freelance Photographer
AK Visuals
Southeast Michigan
12.2024 - Current
- Consulted with clients to assess their needs and recommend photography packages based on their needs and budget.
- Built and maintained strong client relationships from initial inquiry through final gallery delivery, providing exceptional customer service.
- Managed scheduling, client communications, invoicing, and day-to-day business operations.
Account Manager
Al Bourdeau Insurance Agency
Port Huron, MI
07.2022 - 01.2025
- Assisted customers with policy inquiries, billing, payments, policy updates, and account maintenance while delivering exceptional customer service.
- Managed a high volume of inbound and outbound customer calls while providing professional, customer-focused service.
- Identified customer needs and explained insurance coverage options to support informed customer decisions while ensuring policy accuracy.
- Processed customer transactions and documentation using AMS360 while navigating multiple software systems.
- Worked successfully in both office and remote environments while meeting productivity expectations.
Retail Sales Associate
Buckle
Port Huron, MI
02.2019 - 07.2023
- Assisted customers using a consultative sales approach to recommend merchandise based on their needs.
- Built customer relationships through personalized service and exceptional customer care.
- Processed sales transactions, returns, and exchanges while maintaining accuracy and efficiency.
Education
High School Diploma -
Port Huron High School
06.2017
Skills
- Consultative Sales
- Customer Service
- Customer Relationship Building
- Customer Needs Assessment
- Inbound & Outbound Calling
- AMS360
- Microsoft Office Suite
- CRM Software
- Multi-System Navigation
- Problem Solving
- Time Management
Timeline
Salon Consultant
Chili Pepper Tanning & Wellness
01.2025 - Current
Freelance Photographer
AK Visuals
12.2024 - Current
Account Manager
Al Bourdeau Insurance Agency
07.2022 - 01.2025
Retail Sales Associate
Buckle
02.2019 - 07.2023
High School Diploma -
Port Huron High School