Enhanced guest experience by addressing concerns and resolving issues professionally and empathetically.
Provided exceptional customer service by crafting high-quality cocktails in a fast-paced and high-volume environment, often serving over 400 customers per day.
Contributed to a positive work environment through teamwork and communication with colleagues.
Social Media Intern
La Crosse Area Family YMCA
01.2025 - 05.2025
Boosted brand awareness by creating and scheduling relevant short-form content.
Increased viewership by 23,000 views, 1,000 likes, and 500 profile views within two months.
Hosted a live-stream that raised over $5,000 for a cancer-survivorship program.
Advertised a gala that raised over $220,000 for the various YMCA programs.
Resident and Front Desk Assistant
University of Wisconsin- La Crosse
08.2022 - 05.2025
Developed personal leadership skills by providing over 100 first-year students with reliable support, information, and communication about residence hall and first-year happenings.
Planned, hosted, and advertised engaging events for both community and hall-wide participation.
Developed and encouraged teamwork skills through collaboration with 13 peer resident assistants while attending meetings and trainings, completing administrative tasks, and planning events.
Used conflict management skills to complete various roommate mediation sessions while adhering to Residence Life policy.
Used crisis intervention skills to adapt to high-pressure situations in a calm and composed manner.
Led residents and resident assistants in diversity and inclusion topics by hosting events and conducting presentations during meetings.
Completed administrative tasks and provided exemplary customer service at the front desk.