Anna Williams
Homewood
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Very eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Resident Advisor
University of Alabama Housing & Residential Communities
07.2021 - 05.2025
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
- Advised and referred students to appropriate resources in personal, social and academic matters.
- Participated in room choosing, orientation, maintenance, room change requests and opening and closing of residence halls.
- Mediated conflicts between residents, ensuring adherence to community standards and promoting positive relationships.
- Collaborated with fellow Resident Advisors on programming initiatives to create a sense of unity among residents.
Floater, Ushers, Lobby Attendants, and Ticket Takers
Crimson Tide Hospitality
10.2020 - 11.2023
- Greeted incoming guests to assess needs and monitor behaviors for signs of suspicious activities.
- Offered customer support by directing to designated locations and connecting with specific personnel.
- Greeted and assisted customers to foster positive experiences.
- Identified customer needs by asking questions and advising on best solutions.
- Implemented feedback systems to gather guest insights, driving continuous improvement initiatives.
Sales & Service Associate (SSA), Retail Salespersons
Designer Shoe Warehouse
05.2023 - 07.2023
- Facilitated positive customer experience by answering any question and completing tasks.
- Ability to work in a team-centered environment.
- Gained the knowledge and skills of opening and closing the store.
- Collaborated with team members to optimize store layout for improved product visibility.
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
Education
Bachelor of Science - Psychology
The University of Alabama
Tuscaloosa, AL05-2025
High School Diploma - undefined
Homewood High School
Homewood, AL05-2020
Skills
- Collaboration
- Customer support
- Data and research analysis
- Active listening
- Critical thinking skills
Certification
None Specified
Timeline
Sales & Service Associate (SSA), Retail Salespersons
Designer Shoe Warehouse
05.2023 - 07.2023
Resident Advisor
University of Alabama Housing & Residential Communities
07.2021 - 05.2025
Floater, Ushers, Lobby Attendants, and Ticket Takers
Crimson Tide Hospitality
10.2020 - 11.2023
High School Diploma - undefined
Homewood High School
Bachelor of Science - Psychology
The University of Alabama